Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle Dec.11, 2024. I had a 45 day tag which expired Jan. 25, 2025 I called Jan. 24, 2025 to ask about it I was told that it had been put it the system which it wasnt because I call scdmv and they hadnt received it they only can send out the tag when they have proper documentation I repeatedly called the dealership to ask they always tell me theyll give me a call back after they check on it now its February 13, 2025 and still never heard anything nor do I have a tag

  Business Response

  Date: 02/28/2025

  To whom it may concern we have processed Mr. ******* tag. SC DMV rejected  his Tag twice. They have a new system and it has delayed alot since implementation. We have  since got it thru and he should have his tag soon.

   

  Thanks for your cooperation. 

  ****** L Payne 

  3Points Auto Sales

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against 3 Points Auto in *********, **, specifically regarding the actions of ****** *****, the manager. I purchased a vehicle from this dealership under the assurance that it had been inspected prior to delivery. However, upon receiving the vehicle, I discovered it was unsafe to drive, with seized brake calipers, extensive rust, low tire pressure, no fuel, and unchanged fluids. The vehicle required immediate full maintenance, proving it had not been inspected as promised.Upon bringing these serious issues to ****** *****, he initially agreed to partially compensate me with $160, but he never followed through. Since then, he has been unresponsive to my calls, emails, and text messages. Furthermore, he has failed to provide me with the vehicle title, preventing me from properly registering the vehicle with my local motor vehicle agency.This dealership, particularly ****** *****, demonstrates a clear lack of integrity and customer support. Selling unsafe vehicles to unsuspecting customers is not only unethical but also dangerous. I am requesting an investigation into the misleading business practices of 3 Points Auto to prevent others from experiencing similar issues.I appreciate your time in reviewing this matter and look forward to your assistance in resolving this complaint.Requested Resolution:Full compensation for the necessary repairs.Immediate delivery of the vehicle title.Investigation into 3 Points Autos business practices.Sincerely,***** ****** *****************

  Business Response

  Date: 03/04/2025

  Please beware that there was a major issue with the title for this gentleman's title. We had to send it back to have the error fixed. This took much longer than what we expected. It has sense been resolved and the title has been sent to the customer via certified mail. Yes we did drop the ball on the cabin airfilter when we inspected the car. We truly apologize for that, however we delivered him a very nice,clean and reliable vehicle and he know it was a great deal. I apologize on behalf of my company for the small over sights. We are definitely not perfect

   

  ****** L Payne 

  President CEO 3 Points Auto Sales

   

  Customer Answer

  Date: 03/04/2025

   
  I am rejecting this response because: There was a ***** Issue with the title, such as what? You are going to have to be more specific, possibly salvaged? Flood damage vehicle, what was it?

  I call ******** on your response. I know that I got a good deal? Please, typical shady used car salesperson putting words in my mouth. Terrible communication after the sale then comes back with that? Please.

  This is been the most ridiculous buying experience I have ever had and will ensure everyone I know and the internet of potentially unaware buyers are made aware of the ordeal and lack of communication this dealer puts customers through. Seriously a joke. I would almost venture to say most of the positive ****** reviews are fake or bought also.
  

  Also, it was not just the cabin filter that was an issue with maintenance. The vehicle was not inspected prior to sale, brake calipers were seized and entire frame covered in rust which you ****** ***** said there was not rust.

  I will also take my $160 check you guaranteed I would have back on December 9th, 2024 and be done with 3 Points Auto Sales and hope no one else has to experience what I went through. Such a pain. Never again.