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Business Profile

Carbonic Gas

Murphy Express Gas Station

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the atm machine at this gas station on December 8, ****. I requested $300 the machine only dispersed $20 but it took the money from my cash app. I have file a dispute with cash app multiple times I keep getting denied. Ive called Dolphin Debit they laughed at me and said I shouldve used a bank. Im just trying to understand how yall can do business with a fraudulent company whos taking money from your customers. This is unprofessional and unacceptable. You allowed them to place the machine in your store and now they are stealing money from your customers and nobodys taking responsibility for this! I just want my money back!

    Business Response

    Date: 01/02/2024

    Hi,

    I am sorry to hear you had difficulty in using the *** at our location. 

    The ***s are available to customers for their convenience.  Dolphin will not receive any money that was not dispensed.  *********** who is in control of the money in your account is the card issuer, Cash App.  It will be up to them to put the funds back into your account.  They are the only ones who can address your complaint.  Please continue to work with them on releasing your money back to your card.

    Thank you,

    **********;

Murphy Express Gas Station is NOT a BBB Accredited Business.

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