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Business Profile

Concrete

L&C Legacy, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired L&C Legacy to pour concrete foundation in preparation for building a metal garage. ****** came to the site in early September 2023 to complete measurements for providing a quote. I was quoted, $6400.00 and paid the initial deposit of$******* via Zelle on September 5th, 2023. A fifty percent deposit was required to begin the work and the remaining balance due at completion. ****** started the work on the same day the deposit was received. On September 6th, ****** indicated another payment of $420.00 was needed for additional materials. And again, on September 11th, he requested yet another payment of $420.00 for the same material. On September 18th, he asked for another payment of $880.00 for additional concrete, this is in addition to the $840.00 that was already paid. The final payment should have been ******* based upon the initial quote. However, ****** refunded $180.00 to compensate for some of the additional materials that were needed. Therefore, a final of $3020.00 was paid via Zelle on September 14th, 2023.****** was given the foundation specifications from ******************** prior to starting the work. During the process of the work being completed, I repeatedly indicated the importance of the concrete foundation being level. If the foundation is not level, then I would not be able to proceed with the building installation. After the work was complete, I was reluctant to provide the final payment and communicated that the foundation did not appear to be level. ****** was adamant that it was level, and the foundation needed a specific fall to keep water out. ****** did not use any type of level after the work was complete to confirm accuracy. ****** was hired to complete a job that he did not appropriately complete. As a result, I have had to hire a new contractor to break up and remove the concrete and pour a new foundation. His offer of $1500 is unacceptable and I am seeking to be refunded the monies paid.

L&C Legacy, LLC is NOT a BBB Accredited Business.

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