Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2025 around 9:30am I attempted to make a purchase in the amount of ******. The associate swiped my card then stated I was denied and the was charging me a fee of ***** dollars. They handed me a receipt for only ***** dollars and stated I will not be charged the full amount, that it would be refunded back due to my denial. On March 25, 2025 I contacted the store and stated I have not received my refund and there was no pending charged for my refund. They stated it could take 7 to 10 business days. I informed them they debited my account. The person I spoke with stated he was the owner and it should be in my account soon. I waited until March 28th for the funds to go into my account but they never did. I contacted the store again and they kept giving me the run around with out services me as an customer and taking care of the problem. I had to file a dispute with my bank, but not sure if I will receive my funds back. This is alot of money that I cannot afford to let this company keep without receiving any goods. They are skimming individuals like me. Please help me to resolve this issue. Thanks

  Customer Answer

  Date: 03/28/2025

  Debit from my bank  account 

  Business Response

  Date: 04/04/2025

  First and foremost, we want to clarify that we do not, and would never, try to keep anyones money. That is not how we operate our business, and we take accusations like this very seriously.
  
  The full transaction amount of $401.25 was never processedonly the $25 fee was charged. As a federally licensed firearm dealer, our policy requires customers to pay in full at the time of purchase and to sign a form acknowledging that if their background check is denied, they will receive a refund minus a $25 fee for the background check.
  
  The background check result is typically returned almost instantly, and in this case, the customer was denied. The remaining balance was voided the same day, and only the $25 fee was finalized.
  
  However, we understand this process can sometimes be confusing because pending charges may temporarily appear on a customers bank account. These pending charges often look like completed transactions but are automatically reversed or dropped off once the batch settlesusually within a few business days. The attached documentation from our merchant processor clearly shows that the transaction settled at the end of the day for only $25.
  
  Additionally, the customer has not yet provided any proof that the full amount was actually debited from their account (such as a bank statement). We encourage them to provide this if they believe the full amount was withdrawn so we can further investigate and assist.
  
  We are happy to cooperate fully and resolve this if there is any error on our end. Our priority is always to be fair, transparent, and respectful to every customer who walks through our doors.
  

  Customer Answer

  Date: 04/07/2025

   
  I am rejecting this response because:
  Account was never Debited $25.00 dollars. Was  Debited full amount of $401.25. No funds have been returned. Reached out to the store several times, their response was to wait for the refund. It has been way over what they stated which was 10 days. Have not received funds as of today.

  Business Response

  Date: 04/15/2025

  While it may have appeared that the full amount of $401.25 was debited, the transaction was voided the same day it was run. As shown in the documentation weve provided, the only amount that actually settled was $25.00.
  
  We encourage the customer to reach out to their bank directly and reference Trace ID: *************, which will confirm that only $25.00 was finalized and posted to their account. Any hold or pending charge beyond that point would be a matter on the banks end, not ours.
  
  We did our part by voiding the transaction and ensuring the proper amount was settled. We are happy to continue assisting if the bank requires any additional information from us to help resolve the issue.