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Business Profile

Hotels

Ramada Rock Hill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Assigned to rm 263, mold on ceilings, room not clean, my teen found a bag of cocaine in the bathrm. Upon arrival my head hurt so bad that I had to go outside to get fresh air from all of the mold. I am highly allergic to it! Mgr would not refund nor concerned(maybe he is the drug trafficker?!) so we could leave to take kids to a safer location. We gave him the drug and reception said they would dispose! However, I am uncertain that he did. He said that if we called the police, they are not allowed to make a refund happen. At this point we were scared to call the police and draw attention and/or us be the ones with a charge for possession in our room! He moved us to rm 139 which was worse. No lock on door, room was not clean, roaches everywhere, toilet tissue stuffed in a/c electrical socket. Witnessed drug deal in the parking lot, drug usage in/out of hotel. No fire extinguishers in hallways or escape plans, 1 exit door would halfway open, and entire hotel smells of smoke and marijuana. Hallways have trashcans collecting dripping water, open ceilings from water damage with mold all in ceilings. This hotel goes against many fire inspection codes and health codes for its' guests. My husband stayed up all night with furniture barricaded against the door to keep us safe. He is a war veteran with PTSD and this aggravating his PTSD symptoms. If my teen did not know to tell us abt the drugs, it could have been a toddler!! This place needs to be condemned on all levels, it is not safe to travelers and their representation online is inaccurate and misleading!

    Business Response

    Date: 09/27/2022

    BBB Case #: 18133954
    Hotel Site #: 45261
    Customer Care Case #: ********
    Hello:
    Thank you for notifying our office of the concern filed by ***************** at the Ramada by Wyndham property in *********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before October 3, 2022. As a company, were committed to delivering a great experience with every stay with us.
    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.


    ******
    Liaison, *************************************** & Resorts, Inc.
    Office: ************

    Customer Answer

    Date: 09/27/2022

     
    Complaint: 18133954

    I am rejecting this response because:

    Reception already spoke with general manager and he was uncooperative with our concern the night of our stay. I highly doubt my complaint will be resolved with the same Manager.


    Sincerely,

    *****************

    Business Response

    Date: 09/28/2022

    BBB Case #: 18133954
    Hotel Site #: 45261
    Customer Care Case #: ********
    Hello:
    Thank you for notifying our office of the concern filed by ***************** at the Ramada by Wyndham property in *********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before October 3, 2022, this is a time frame we need to allow for the property to research and reach out to guest.. As a company, were committed to delivering a great experience with every stay with us.
    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.


    ******
    Liaison, *************************************** & Resorts, Inc.
    Office: ************

Ramada Rock Hill is NOT a BBB Accredited Business.

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