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Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is now my second attempt to file a complaint with the UPS store as my first attempt has not been responded to since my submission on January 30th. I have also filed a complaint with the Better Business Bureau and emailed the CEO.On January 30th, I received a written quote directly through *** (using ******** Messenger) to ship 4 unboxed car tires. One of the 4 tracking number is 1Z6E966A0378661674. The other 3 end in ******, ****** and ******. I sought the *** quote because there is not an option to ship unboxed tires through their online services. The quote was returned with an estimate of $19.25 per tire. The next day, I received a ride to the store to ship my tires as I do not own a vehicle large enough to hold the tires. The UPS store rang up my tires with a price of $84.73 to $93.37. I showed the representative my quote directly from *** and they could not figure out why there was such a significant difference. At this point I had no choice but to ship as my ride had left.I called *** and was told that sometimes *** "stores" have different pricing but this is nearly a 400% increase. My complaint is due to the fact that a consumer would not know the difference between *** and *** store as they both bear the same name, same logo and same colors. This is a deceptive sales practice that even the *** employees are unaware of. I am requesting a refund of the difference

The UPS Store is NOT a BBB Accredited Business.

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