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Business Profile

Plumber

Roto-Rooter Plumbing and Water Cleanup

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Roto-Rooter Plumbing and Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter Plumbing and Water Cleanup has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roto Rooter set up to come in and do water cleanup and repair of a bathroom. They came in and demolished the bath room and left it. The tenants had to move out of the house because the bathroom was in disarray. I've had to get the tenants housing. During this time I've made at least ************************************************************************ getting the bathroom finished. They promised me that the process would take from 3 to 5 days. They started on April 27th and it's now June 8th and no one has came to finish the job. They sent my insurance company a bill for $5800.00. The insurance company has told me that their piece of the job is valued at $2900.00. The company has tried to negotiate with the insurance for more money which is not allowed.

    Roto-Rooter Plumbing and Water Cleanup is NOT a BBB Accredited Business.

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