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Business Profile

Pottery

Blue Rose Pottery, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had originally ordered ( by mistake) a 16oz coffee mug. Realizing my mistake, I sent the mug back at my expense, and then proceeded to order two 12oz mugs for my wife and I. What I received was two 16oz mugs.I contacted customer support and they said we size the mugs on what we feel the customer would fill them to, not the actual capacity of the mug. I can see my old original order was listed as 16oz, yet my new order clearly stated 12oz on their website, but the mugs are identical in size.This is false and deceptive advertising, and frustrating to deal with in trying to understand their convoluted sizing logic. They clearly have website issues, inventory and description issues for product selection.

    Business Response

    Date: 02/28/2025

    Hi ***,
    We measure our mugs based on how much liquid fits to the drinking line not the maximum capacity of the cup. We apologize if this was confusing for you. This is not something we would normally issue a return label for, but our customers are always welcome to return the item for a full refund. However, in this case we could see your frustration and did proceed with sending you a return label. If you did not receive the label, please check your junk mail as it will be an email from *****. If you are still unable to locate the label, please let us know and we will send another over to you. Once we receive the mug back to us we will issue a refund. Again, we apologize for any inconvenience this has caused.

    ***** ******-******

    President

    Blue Rose Pottery


Blue Rose Pottery, Inc. is BBB Accredited.

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