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Business Profile

Remodeling

Alosi Builders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Faulty Installation of master shower resulting in major water damage Stairway bars loose and poorly secured Poor workmanship

    Business Response

    Date: 03/31/2023

    We reject this complaint in its entirety . The Certificate of Occupancy was issued on 7/24/2018

    The Warranty period expired on 7/24/2019

    The customer took possession and accepted the house in perfect condition, we have never heard from them about any issues

    the Repair and maintenance of the house falls to the owner, if repairs and maintenance are not kept up there will be problems

    Customer Answer

    Date: 04/25/2023

     
    I am rejecting this response because:

     

    The builder actually sent a response shortly after I received your email.

     

    We have communicated other issues to the builder after moving in, relating to other issues at the house. When issues were addressed, the builder disputed our claim stating we were outside of the 1-year warranty period. 

     

    As a result of prior communication, we did not bring the specific shower issue to the builder because they would just throw the warranty back in our face. 

     

    I do want the public to know about the reality of this builder's unprofessionalism and poor workmanship. The shower issue we experienced was due to faulty installation. We had a couple of professionals look at the issue and everyone said the same thing, faulty installation. Unfortunately, we had to come out of pocket to repair the damages. I don't want anyone else to experience the same issues we have. As a matter of fact, our contractor who repaired the issues, said he has done repairs on many other homeowners who also had Alosi build their home. It is ridiculous that Alosi Builders are still in business. They should be shut down. If we did not find the leak in our shower, our shower could have collapsed into the crawl space. That is how weak the wood was when we tore it apart. 

     

     

     


Alosi Builders is NOT a BBB Accredited Business.

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