Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We provided our health insurance information on December 2, 2022. They kept saying they were waiting on insurance authorization. By the beginning of March they still didn't have an answer. I called the insurance company and within 5 minutes was advised Mindful Missions was not in-network. There were no pre-authorizations. Mindful Missions should have found this out in December. Our child was needing services and Mindful Missions wasted months or our time. They have all of our personal information, which concerns me since they are having financial issues. I emailed the owner ********************* on numerous occasions during this time period and she ignored most of them.

  Business Response

  Date: 04/05/2023

   

  When we originally looked to start providing service for the client we were given Insurance that does not cover behavioral health services, so we called the clients secondary insurance and asked the *** for their Prior Authorization form which we filled out and faxed into them in Jan. ** heard no response from the *** called again and we were told that the original Diagnostic Assessment/IPOC was more than 90 days & needed to be done again for approval.  As we were working to get these requirements met we were in contact with the other professionals who were also part of the clients treatment team, and as we spoke with them and updated on clients behaviors our Internal Psychologist determined that there may be a need for a higher level of care and/or at the very least a formal diagnosis for the client from a LICENSED CHILD PSYCHOLOGIST.  At that time we contacted the family to let them know that we felt it was in the clients best interest if they worked with a Child Psychologist so we could have a CLEAR understanding of what we are currently facing.  ** felt this was necessary in order to create an updated and effective (IPOC) Individual Plan of Care. ** communicated this information to the clients family and  told them that we could look at providing services once this requirement was met.  Upon  communicating this they became angry, accusatory, and started intentionally trying to harm our organizations reputation by filing complaints and making false accusations that are baseless and unproductive. ** believe that a formal diagnosis is the first step to building a treatment team that can yield effective results.  As to being In-Network, that is not a requirement for treatment/service.  All of the services that we provide require a Pre-Auth if you are or are not In-network. ** are empathic to their frustrations and are hopeful that they are able to find the resources that are needed.
  
  
  

  Customer Answer

  Date: 04/05/2023

   
  I am rejecting this response because:  I provided the owner the correct insurance when we first started (12/2/22 at 12:17pm).  We need copies of the correspondence between our insurance companies and Mindful Missions.  Our insurance company says they never gave a pre-authorization since they are out of network.  Our child has a formal diagnosis from a psychologist.  The owner sent me a "termination of treatment" email out of the blue.  This was the same day that Mindful Missions was supposed to attend a school meeting and dropped out one minute before it started with no explanation.  They didn't even mention a new diagnosis until after I questioned why they were ending services even before they started.  Waiting lists for good psychological testing in our area are a year long.  The owner of Mindful Missions would know that if she was actually active in this industry.  We were referred to Mindful Missions for behavior modification services.  Our child needed those whether or not she had a new diagnosis or old diagnosis, and regardless of whether or not Mindful Missions agreed with the diagnosis.  Please forward all of the insurance correspondence to me.
  
  

  Business Response

  Date: 04/06/2023

  We are not obligated to send the consumer records of us calling the ***, nor are we going to continue going back and forth with a person who seeks no resolution except...(Us being put out of Business..per her hoped for resolution).    

   

  Here is our final response.

   

  The Consumer continues to:
  
  Make false statement of facts about Mindful Missions of SC and has through multiple publications sought to cause our Mindful Missions of SC INTENTIONAL harm through slander and misinformation. 

  We will not continue to allow this and will be taking next steps since it seems that there is no end in sight to this harassment. It is also evident that they have ill and malicious intent towards Mindful Missions of SC as they continue to attack Mindful Missions of SC all though we have done nothing wrong or spoken ill against them.  

  1. The consumer is wasting their time and ours at this point. 

  2. We are NOT pulling phone records to send to them. 

  3. They have been released from our agency, and we stand by that decision. 

  4. We will write off the cost of our services that we provided simply to be DONE with this situation and this baseless complaint.

  5. There is nothing else to discuss or review so PLEASE let this go and move on to another agency and find a more productive use of time because at this point this becomes bullying and harassment. 

  5. If the consumer persist in harassing our organization our attorney is prepared to respond and file a claim of harassment and slander. 

  We ask again to please let's be done and focus on what should be the goal, and that is help for the Patient NOT the blame game and misdirection.