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Business Profile

Window Tinting

SMG Tint & Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against ******* ***** the owner of SMG Tint & Detailing, regarding a series of unsatisfactory services and damages caused by his work on our excavator and tractor.On December 15, 2024, We hired ******* **** to tint the windows on both an excavator and a tractor. Unfortunately, the results were far below acceptable standards, and several issues have arisen:Excavator Tint: The tint job on the excavator was poorly done, with visible imperfections that require a complete redo.Damage to Sunroof: Mr. **** damaged the trim around the sunroof with his razor blade, which has caused the need for a full replacement of the sunroof at an additional cost of $719.08.Tractor Tint: The tint job on the tractor was left unfinished, and despite Mr. ****** promise to return the following weekend to complete it, he failed to show up and has since ceased all communication. Multiple attempts to contact him have been ignored.Pre-Cut Tint: We purchased pre-cut tint at Mr. ****** recommendation. Unfortunately, his unsuccessful installation attempts ruined all the pre-cut tint, forcing us to purchase additional ************ a result of his poor workmanship and the damage caused, I am requesting a full refund of the following:$300 for labor that was paid to Mr. **** $670 for the pre-cut materials we purchased based on his recommendation $325 for the removal of the poorly installed tint $719.08 for the sunroof replacement due to the damage caused by Mr. **** The total refund requested is $2,014.08.We have attempted to resolve the matter directly with Mr. ***** but he has not responded to us. I would appreciate your assistance in helping us resolve this issue and ensuring that Mr. **** is held accountable for the damages and poor service.Thank you for your attention to this matter. I look forward to your prompt assistance.Sincerely, ******* *******

SMG Tint & Detailing is NOT a BBB Accredited Business.

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