Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Floor Mats

Stock Interiors LLC

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromTimothy D

    Date: 05/16/2023

    1 star
    Would not ever use them again. Ordered a sewn carpet on March 26, 2023, send me some set that wasn't even close to fitting my car, received it on April 20 almost a month later. Contacted them as soon as arrived and was told Lucas in manufacturing would call me on April 26. Lucas said he would send me a new carpet set and yardage if the set wasn't the rite fit. Waited until May 5 and nothing was shipped. That was the day I requested a full refund. Received a shipping label and the sent the incorrect set back that day. On May 9 UPS tracking verified they had received the return. Hearing nothing, I contacted them again on May 15, was told they had to verify the return that had been there since May 9. On May 16 I finally received my refund. Seven weeks of wasted time and effort.
  • Review fromAnthony C

    Date: 04/02/2023

    1 star

    Anthony C

    Date: 04/02/2023

    I purchased a gray carpet for a ** ************* project. Fit was decent did trim alot off but that was ok was happy with it so stored in my garage till I had time to finish. Well 7 or 8 months later when I open door I saw carpet had faded to brown. When I contacted seller they said since it was over a year old they would not replace it. Carpet was never washed or ever in the sun so why did it fade? They said they would sell me a new one at a discount but why would I buy another that might also fade? So nothing was done about it so I guess I will use my 25yr old carpet that never faded. Good luck to future customers

    Stock Interiors LLC

    Date: 04/06/2023

    I am very sorry for your dissatisfaction, but with the carpet installed and it has been installed for a good while. We cannot tell why it changed colors. Our carpets do not normally have any fade issues, unless there was a chemical used on it or it was left out in direct sunlight. I am very sorry, but at this point there is no way to know why this happened.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.