Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughters were enrolled in their dance studio from Feb till May. Each month I was charged 60 for one child 51 for the second, totalling 111.00 per month. May is their last month, and they only have two classes which were the 3rd and the 10th of May, i was billed the same amount for May that I was charged previously but only receiving half the services. Not to mention I must pay in addition to that a recital fee of 25.00 per child. It would have been great to have been prorated the charge of May since they arent providing a full month of service, and I don't consider the recital part of that considering I have to pay 25. Per kid. So I'm paying them 111.00 for two weeks of service that my daughters only take 1 class per week, plus a recital that im paying 50 totally 161.00. Absolute scam. Was also not told the recital wasn't optional so paid an additional 276. Which was auto drafted out of my account.

  Business Response

  Date: 05/15/2023

  The * family (to be called "client" to protect privacy) was allowed to join the session late without penalty.  Client created an account within the system and enrolled her two children in the Cheer Pom class on January 31, 2023.  CEDC does not prorate tuition as we offer classes on a per session basis for a flat fee based on class(es) selected for enrollment by parent/guardian.  We offer a monthly payment plan for parent convenience.  (Full statement for both children is attached and full credit card statement is also attached to show all charges processed.)    

  All Families are required to enroll through our online parent portal and acknowledge the CEDC policies.  See attached Spring Packet information and policy.  This is required before the system will allow you to register online for any classes at CEDC.  All of our session fees are also posted and readily accessible through our website.  In addition to the packet that each parent is required to read/acknowledge upon registration,  the website is also where all new and continuing clients are directed to access their parent portal, register for classes, and/or be reminded about the fees.  (Registration Acknowledgement attached)

  Clemson Elite dancers participate in an end of the session recital for each session.  Dancers are required to pay a recital fee of $25 per dancer.  This fee includes:  2 guaranteed tickets to the show, a recital book, a participation trophy awarded at the end of the show, and production/show costs.  There is numerous email communications regarding recital, as well as the general information is listed in the initial session policy.  There was never communication, via email, text, or call, from client during the course of the session to request to not participate in end of session show.  Numerous emails were sent to all customers letting them know that we had pushed back the date for the recital fee from April 1, 2023, and reminding them of what was due/when.  

  With regards to the request of proration of any "May tuition" due to not participating in the entire month of classes.  There was 4 hours of rehearsals that are scheduled the week of recital that supplement any class time that may be missed throughout the session, and/or for the rest of May.  Not only is this a needed preparation time so that all of our dancers have ample preparation for their show, but this is a courtesy that is offered to the dancers/parents due to the policy that we do not prorate or provide make-up lessons for missed classes due to illness, lack of transportation, other family plans, etc.  The Client's children attended 1 of these sessions (2 hours) and were a no-show for the second rehearsal.  The recital is also a 2 hour show.  Client's children are supervised and monitored during this entire time.  Parent did not sit with children within the waiting/dressing room for the entire show.  

  We are deeply saddened that this client chose to file a complaint against our business as we have provided care and instruction to her two children over the course of this session.  We hope that this information satisfies these false and egregious statements and provides clarity to the account and situation.  Please feel free to contact us directly if there is any further questions or documentation needed.  

   

   

  Customer Answer

  Date: 05/17/2023

  The first time I heard about a date for the recital was April 25 and as per email costume were already ordered. Business said that I never said anything to them about not wanting to do a recital but yet no date was actually given just that they were 3 weeks out and by than costumes were already ordered. What chance did I stand of backing out at that point. Than as per the  may 1 email the costumes had already come in.

  Business Response

  Date: 05/17/2023

  Please refer back to our studio policy and information page that we have submitted that the client signed 1/31/23.  The date of the recital was listed as well as costume information.  We are so sorry that you are dissatisfied with our services, and wish you well in the future. 

  Customer Answer

  Date: 05/17/2023

  Not gonna get anywhere clearly.  Gonna chalk it up as a lesson learned and enroll my girls elsewhere. Now I know
  
  
  
  Regards,
  
  
  
  ****** *****