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Business Profile

Storage Units

Seneca Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a parking spot at a storage facility for my boat. Per the lease agreement, I was to formally notify them with a 10 day written advance notice when vacating the lot. I provided a 14 day written notice (11-13-23) to Seneca Storage notifying I was no longer leasing the space after the end of November. I was then charged a December rent fee where I reached out to them asking for a refund. They acknowledged this was an error and would refund my deposit and amount they charged my account. I reached out on 11/13, 12/3, 1/9, 1/19, 1/23, and attempted phone calls with no refund to date. I want my refund and deposit. $50 Deposit and $85 Month

    Business Response

    Date: 02/29/2024

    Dear BBB,

    Please see attached receipt refunded For ****** ******* Tenant for OS: 2 who had an outdoor space at Seneca Storage. I credited back his initial $50 deposit. along with an over charge for the month of January for $88.00. Why I do not personally run credit cards I have a merchant company whom I use ****** **** ********* ****) whom I was working with to get this matter resolved. He was very hostile and I assume was frustrated and decided to take this to you. Please see attached receipts for the refunds. Thank you for your help. 

    Seneca Storage

    ************************

    ************

    Customer Answer

    Date: 03/04/2024

    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have refunded the deposit and December Month charge.  No other action needed. 



    Regards,



    ****** *******

Seneca Storage is NOT a BBB Accredited Business.

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