We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fence Contractors

TB Contractors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This situation has become exhausting and I feel like the decision of what’s fair needs to be decided by the court. 
    Thanks,
    ********* 
    Thomas sent out came and the were not able to fix the gate so I reached out to him and told him what they said and he said he would get a electrician company to come out. I reached out to him on 12/04/24 to ask for a update and he said the electrician company was booked and that he was working on it. I reached out on 12/12 and he did not respond, I reached out again on 12/17 and he sent me a message and said someone would come out on 12/18. The electrician came out, I reached out to him on 12/20 for a update and he said he was waiting on a quote. On 12/30 I reached out again and he said he still had not received a quote and that a man name Charlie would be starting on my porch extension the following week. On Jan 8 he reached out to me and said that it would be 1880 for the gate and that it would put him in the negative of 1600 and that he was exploring more options. on 02/03 he said he emailed a company and was waiting to here back. I reached out 02/10 and 02/11 and no response.

    Business Response

    Date: 02/24/2025

    I am not going to be paying for her to have electrical work that was not there before I started this work. I told her in the estimate that we can move the new gate to the other side but I am not an electrician and I will gladly install a solar unit for her. Everything has been installed and completed. The fence opening is too large and HAS to have electrical ran under her driveway and attached to her home. I paid out of pocket for the first two electricians to come out and the third provided the solution to get the electrical ran. It was $1800. Quote provided. I shared that with her and explain that I would not be able to pay for that, as I am a new company and I still refunded her even more money out of my pocket so that she could pay for this. I sent out a refund check for her porch addition as well because I do not have the time for that install. So that has been mailed out. For her to expect a full refund for this is appalling and totally ridiculous. She has gotten back $400 from the fence repair to cover electric work, I have paid $375 for two companies to come out there and I am sending back her $425 deposit for the deck. 

    Business Response

    Date: 03/04/2025

    I will even go back and put her old gate on and have the electrician come wire that back up. But I literally cannot afford $1880. 

    Thank you,

    Thomas B******

TB Contractors LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.