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Business Profile

Fitness Center

9Round Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a 12 month membership to my local 9 rounds and then owner closed the franchise after only 4 months. I have reached out to them he old owner who no longer had a working number and the email is returning to me. I sent messages to 9 rounds customer service via their website. Only to be told that they will not do anything that I have to go through the owner. Even after I told him no one was answering and they are still refusing to refund the $800 that I paid for a membership to the gym that they closed.

    Business Response

    Date: 10/02/2023

    Thank you for your message regarding the concerns you have received from ******* ******** regarding a 9ROUND franchised gym located at **** **** **** ******* ******** *** which was assigned an ID of ********.  As the location was an independently owned and operated franchised location, we are unable to provide Ms. ******** with a refund because 9Round Franchising, LLC, as franchisor, does not received any of the payments Ms. ******** made in respect of her membership to the former franchised business.  9Round Franchising, LLC recognizes this may be surprising for customers of the franchised locations to hear because the said customers are often under the impression that we, as franchisor, receives the membership money from the individually owned franchised business.  While 9Round Franchising, LLC cannot provide Ms. ******* with a refund for the reasons given, we have reminded the former franchisee of their responsibilities in respect of membership fees. We are sorry to learn that this local business has not responded to Ms. ********** requests for a refund, but unfortunately we at 9Round Franchising, LLC are not the responsible party in this matter and are unable to assist further.

9Round Fitness is NOT a BBB Accredited Business.

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