Complaints

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• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  No lease was sent to us to review. We did not sign any agreement saying that we would be moving forward with the home. A text message is not a binding legal document. According to the SC Statute of Fraud, a year long lease must have a written signature and must be fulfilled to keep the security deposit. We gave money as a way to save the home, yes, but within 24 hours decided the home was not for us. The house is still on the market and has had over 100 people reach out to Friddle Property Management. No where in writing does it say that you can keep the money that was given to hold the home. There is no legal grounds for the company to keep it. Again, the only piece of paper that was signed by us was the application. Word of mouth while touring the home is not a legal and binding agreement. Texts are not legal binding agreements. The property management company has the opportunity to make the money back from allowing any other person to rent it that falls within their application criteria. 
  
  
  
  Regards,
  
  
  
  ******** *******nted. She continues to refuse to give us the deposit back. Demand letters will be sent out to the company today, June 8th, 2023.

  

  Business Response

  Date: 06/08/2023

  You stated yourself if you read in the text below that you gave the security deposit “to secure the home for us”. 
  

  I also want to note when we walked through the property together, you understood that we were going to do our best to have this home ready by June 1, 2023, yet  we could not promise that. You stated that that was OK. We tell everyone that once we receive a security deposit it’s nonrefundable if you change your mind. We also state, if you’re not certain about a property do not follow through with it. This was all discussed when we showed you the house. Our texting thread is below as proof, that you agreed to accept the property and sent the security deposit willingly

  In response to the complaint from ******** *******: This is the tread of text: 

  May 22, 2023 3:48 pm Friddle Property Management 

  
  Good afternoon! I left you a voicemail today in reference to your application being approved. Can you please call me and let me know if y’all would like to move forward? Thank you! Becky F******/Friddle Property Mgmt & Real Estate 864-********
  
  
  Tuesday May 23, 2023 7:00 am ******* ****** And ******** *******
  Hey Becky I'm sorry I didn't get back to you yesterday. It was super busy at the pharmacy all day
  
  
  May 23, 2023 : Friddle property management

  Good Morning! I would like to know if you plan to move forward with the house. If not, I’ll plan to start showing and I need to know. Thank you.
  
  
  May 23, 2023 ******* ****** and ******** *******
  Yes we'd like to move forward with the house
  
  
  May 23, 2023: Friddle property management

  
  Wonderful! We do need to obtain the security deposit preferably today if possible at the latest tomorrow. The security deposit is 1450. You can bring that to our office in the form of a certified check cashiers check or money order made out to Friddle property management. If you prefer to use electronic you can do Zelle. Please let me know what you prefer. As of now, I have to keep this home up and advertising until secure the security deposit. Thank you
  
  
  May 23,2023: ******* ****** and ******** ******* 
  I’ll have to use zelle. 
  
  
  May 24, 2023: friddle property management
  We received the security deposit! Thanks 
  
  
  May 24, 2023: ******* ****** and ******** *******
  You're welcome. Could you email me a lease to sign? *******************
  
  
  
  
  May 24, 2023: Friddle property management 
  What is the move in date…. I can try and have ready the first of June, Just not certain! 
  
  
  May 24, 2023 8:44 pm: ******* ****** and ******** *******
  
  
  We were under the impression that the lease would start the first of June. Upon further discussion, we have come to the conclusion that this house is not for us. We know you'll have an easy time renting it out. We would like to get our security deposit back so that you can proceed with other renters. We thank you so much for all of your time and effort. 
  
  
  May 25,2023 7:45 am: friddle property management
  
  
  Good morning! We discussed this whenever we showed the house to you and I stated that we would do our best to have it ready by June 1 and we will.  our policy is , once we take a home off the market and secured the security deposit, it is nonrefundable just because you change your mind. Of course the deposit is refundable once you move out and leave the home the way you found it. If we are able to secure a new tenant between now and 1 June, then will be happy to give you the deposit back otherwise it’ll go towards the days in which you’re not there in June until. Thank you for your understanding.
  
  Friddle property
  I will put the house back as active right now
  
  
  June 2, 2023 12:22 pm: ******* ****** and ******** *******
  
  
  Hi Becky just wanted to check in and see if the house has been rented, we'd like an electronic copy of the rental application we filled out. 
  
  
  We'd also like to know when we can expect our deposit to be refunded due to the fact that we never signed a lease and only completed the application. 
  Thank you
  
  Friddle property
  Good afternoon! You can login and see your rental application still. Also, I’ve already sent you a text in reference to your security deposit. Have a good day.
  
  ******* ****** and ******** *******
  So based on your rental application terms, there's nothing that says you get to keep our deposit. We did this as a way to secure the home for us, but we determined it isn't for us. There's nothing that we signed off on that says you can keep it. We would like to see where we agreed to this. We just need clarification 
  
  Friddle property management
  We certainly do not want to be difficult and not trying to be difficult at all. However, when showing you the property and through our thread of text, I asked if you wanted to move forward with this property and you said you wanted to move forward and sent the security deposit. You then changed your mind. That does not mean you get to get your deposit back. We had to take the Home off the market and then put it back on the market. That is why we do not return security deposits if someone just changes their mind. Thank you for your understanding.