Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I was selling my home located at *** ***** ****** **** **, Lyman, SC 29365. The buyer ordered a radon test from Greenville Radon. The test was conducted in the crawl space with all vents closed, which was against the specifications and guidelines. This resulted in incorrect readings, test failure, and significant complications in the selling/purchasing agreement between the parties.
  
  Shortly after, I ordered another radon test from a different company, True Air Technologies, LLC, for $250, which showed excellent results. I informed Greenville Radon about the test I ordered and pointed out the mistakes in their testing process. Greenville Radon performed additional testing under proper conditions and at the correct locations, resulting in excellent readings as well.
  
  Due to Greenville Radon's improper performance, which caused unnecessary complications in the contract, I requested them to reimburse the $250 to cover my costs for the additional testing with True Air Technologies, LLC. My request was denied. Greenville Radon confirmed their testing results were legitimate and even recommended that I install a radon remediation system.

  

  Business Response

  Date: 07/22/2024

  We were contacted by the perspective buyers for the home at
  *** ***** ****** **** ***  We were
  scheduled to drop the test on Friday June 7th.    Which we then rescheduled to Monday June 10th to accommodate the sellers moving out.   The
  home has an area that is considered the lowest livable area according to the NRPP
  standards (see attached for documentation of the standard, also pictures of the
  area).  When we tested in that area the
  vents were closed.  The levels at that
  time came back above the recommended levels by the EPA.   Therefore we did recommend remediation.
  
  The sellers then requested that the home be retested, because
  they did not use the lower level (although you can see by the attached pictures
  that the area was indeed being used.)  We
  did retest the upper level and the lower level at the same time.  AT NO ADDITIONAL COST.   The sellers opened the vents during this
  testing.  The standard is that the vents
  in the area are to be left in the position in which they are set during use of
  the area (see attached).    The results
  from these two tests were  below the
  recommended levels set by the EPA.
  
  The sellers decided to test with another company at this
  same time.  We were not informed of this
  test nor did we agree to pay for it since the owners chose to do so on their
  own.   Since they chose to do the additional testing on their own while we were already providing additional testing (AT NO ADDITIONAL COST) we do not feel obligated to pay for their testing.
  
  We do recommend mitigation because this area is and can be
  used by an occupant of the home.  If the
  vents are kept closed (as they were in the first test) the levels are well
  above the 4.0 pCi/L that the EPA recommends.  

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GRS has been out to service our property multiple times for high levels of radon, each time, insisting that this next step would be the answer to the problem, and would lower the radon levels. After drilling multiple holes in the foundation and walls of our home (basement and garage) the levels still have not lowered, and the owner of the company himself has stated that he would like to see the levels lower. Of course, we would like to see the numbers lowered too, as radon is the second leading cause of lung cancer and we have a young child with asthma in the home. The EPA sets the limit at 4 and we are currently still at a 3.7, after all their attempts at remediation have failed. The owner of GRS insists that if he can just try one more thing, installing yet another "more powerful fan", that THAT will be the answer. In the meantime, we are being harassed to pay $1,400 more for extra holes in our foundation that have brought no remediation, keeping the radon levels in our home at toxic levels. This company doesn't have the answers to the problem, and yet they are fooling people into paying thousands of dollars to destroy their homes.

  

  Business Response

  Date: 09/06/2022

  With all due respect we disagree entirely with the complaint made here.  Our team went above and beyond in our process of radon mitigation.  To begin, we walked into a job which had already been started by another radon mitigator who installed the current radon fan in the attic.  We sent over several steps of possible mitigation scenarios as there is no guarantee of a reduction of radon with one step alone. We first ran an additional suction point to a further location in the basement which successfully lowered the radon levels.  However, due to miscommunication from what the husband agreed to, the wife came home and found she did not like the pipe route that he discussed and approved with our team.  Our Specialist went back on site and moved the pipe to their satisfaction with no additional charges.  The levels were still above the homeowners comfort level so we explained the next best steps.  Our recommendation was to swap the fan in the attic before moving on to a third pipe extending into the garage.  It was not agreed to swap out the fan, but rather running the third suction point which did lower levels, but not to the desired goal.  Following, we agreed, at no cost, to bring out a new piece of technology that we acquired in the process which was invented to improve the suction point efficiency.  After additional FREE testing and efforts to reduce the levels with the current work we had performed it was time to move on to the next steps of mitigation since reducing for any property is a process.  Our owner even offered to try a new fan before charging the cost of what that would take with the only request being they pay their current balance to date.  With multiple attempts to both husband and wife to kindly resolve this issue, we found no movement after going above and beyond the agreed scope of work. 

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Radon levels are still at toxic levels in our home, per EPA standards. The company owner himself expressed that he would like to see them at a level of 3.0 or below. We're pushing 4.0. 

  Valves are still sticking out, unmarked, causing a hazard to our children, as well as creating a situation,  where if bumped, they could close off the ventilation piping, which would allow the radon to climb to even higher levels. 

  We agreed to allow them to install the additional fan. That has not happened. The owner strongly suggested that we do the second wall punch first, very confident that this would certainly alleviate the high levels. 

  Had they performed the task to completion - minimizing this deadly gas in our home, to a level the company owner was comfortable with,- I'd be happy to pay them the cost of installing the fan. It seems that they believe that THIS will be the answer. 

   

   

  
  
  
  Regards,
  
  
  
  ******* *********

  

  Business Response

  Date: 09/07/2022

  Our team has reached out to schedule the additional work and to secure the valves. There has been no response to our request for this action to be taken. We always strive our best and have the best reputation for taking care of our customers when there is communication with our team. Thank you for understanding, and we would be more than happy to resolve any issue for your family. Your safety is in our best interest, however we will not arrive onsite to make any changes necessary without your approval. We also will contact you the day before as a reminder and confirmation of the appointment we made. Again we apologize for any misunderstanding, and would be more than happy to resolve the issue. 

  Make it a great day! 

   

  Sincerely, 

  Team GRS

  "Your Reliable Restoration & Radon Solution"

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  I have not received any calls from GRS, nor has my husband.  We have however, received a call from a collections agency that they sent the bill to for the unfinished work at our home.

  This seems to come down to a matter of principle.  Do the work to completion,  achieve the agreed upon results and get paid. Radon is some scary stuff, especially for a family with an asthmatic child, yet money, not results,  seems to be king here. 

   

  We'll be waiting for a call. 

  
  
  
  Regards,
  
  
  ******* *********