Complaints
This profile includes complaints for Security Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 111 total complaints in the last 3 years.
- 44 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/18/2022
This company keeps calling my house and when answering it rings once at their end and hangs up...I have tried to call the number back and it rings then hangs up..this has been going on for a week now...I'd like them to remove me from the call list...
The number they are calling me from is- **************
Business Response
Date: 12/01/2022
SECURITY FINANCE CORPORATION OF SPARTANBURG
CORPORATE OFFICE
**** *** ***
************ ** **********
****************
***** ** ********
Corporate Counsel, Compliance
November 23, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ***** ****
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received November 21, 2022, via email
notification. We have investigated this matter and the results of our investigation are as follows.
We believe that we are improperly identified in Mr. ****’s complaint and/or his complaint was
mistakenly sent to us. First, after a thorough search of our database, we were unable to locate Mr.
****, or any of the associated contacted information for him that he provided in his complaint.
Second, the telephone number from which the telephone calls originated, as provided by Mr. ****,
belongs to another company that is not affiliated with us, or any of our affiliated operating entities.
We thank Mr. **** for taking the time to notify us of his concerns and hope that we have been able
to address them to his satisfaction. If he has any further questions, please direct him to contact our
Customer Relations Department at **************.
Sincerely,
SECURITY FINANCE CORPORATION OF SPARTANBURG
***** ** ********
Corporate Counsel, ComplianceInitial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SECURITY FINANCE
Account Number: 0607-6XXXX
Date Opened: 2020-12
Balance: $0.00
Please take a look into the Type, Term Source Type, High Credit, Amount Past Due, I was never late 30 or 60.Bureau did not report inaccurate late payment and did not show a report on ExperianBusiness Response
Date: 11/28/2022
November 22, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ******* *******
Complaint ID No.: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received November 12, 2022, via email
notification. We have investigated this matter with the assistance of our operations and customer
relations teams and the results of our investigation are as follows.
On December 31, 2020, Ms. ****** obtained a loan in the amount of $882.00 from our Security
Finance branch office in Crowley, Louisiana, and agreed to repay the loan in nine monthly
installments of $98.00 each, beginning January 31, 2021. Per the terms of Ms. ******’s loan
agreement with us, she must make each payment in full within 10 days of its due date, or a
$10.00 late fee will be assessed to her account. On six separate occasions, Ms. ****** failed to
make her payments within 10 days of her contractual due date, and as a result, late fees were
assessed to her account. On two separate occasions, Ms. ******’s account became severally
delinquent and those delinquencies were accurately reported to the credit reporting agencies.
Subsequently, Ms. ****** satisfied her loan balance in full on October 14, 2021. A copy of her
loan agreement and payment history are enclosed.
Ms. ****** alleges we are reporting late payments on the tradeline associated with the above-
referenced loan to her credit report, and she states that she was never 30 or 60 days past due on
her payments. She requests deletion of the late reporting.
We are unable to substantiate Ms. ******’s allegations through our investigation. As stated
above and evidenced by the attached payment history, Ms. ****** repeatedly failed to make
timely payments on her account. With regards to Ms. ******’s claims that she was never 30
days or 60 days delinquent on her account, our investigation shows the following: Ms. ******
did not pay her June 2021 payment until August 9, 2021, more than 60 days after her contractual
monthly payment due date, and she did not pay her July 2021 payment until August 20, 2021,
more than 30 days past her contractual monthly payment due date.
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ******* *******
Page 2
As a data furnisher, we have an obligation to report accurate information to the credit reporting
agencies to whom we report, ******* and **********.1 We have verified that we are correctly
reporting Ms. ******’s account and payment history on the above-referenced loan. As such, we
will not remove or modify the tradeline associated with Ms. ******’s account.
Additionally, according to the requirements of the Fair Credit Reporting Act (“FCRA”), any
consumer disputing information on his or her credit report must notify the creditor of the dispute
in writing with detailed information regarding the specific information that is being disputed.
The consumer must also explain the basis for the dispute and include all supporting
documentation to substantiate the basis of the dispute. The dispute also must be mailed to the
address designated by the creditor.
We have designated the following address for any disputes:
Customer Relations and Disputes
**** *** ****
************ ** *****
Upon receipt of a dispute which conforms to the above requirements and which contains
additional identifying information, we will research and respond to the dispute within the
timeframe required by the FCRA.
We appreciate Ms. ******’s business and the fact that she took the time to notify us of her
concerns. We hope that we have been able to address them to her satisfaction. If she has any
further concerns, she can contact our Customer Relations Department at ****************.
Sincerely,
SECURITY FINANCE OF LOUISIANA, LLCInitial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has repeatedly called and harassed my family members using different phone numbers. We ask them every time to never call again. They have just called us 3 times in the last 30 minutes offering insurance benefits which we've never signed up for. Attaching screenshot of all the phone numbers they use. I would like to never be contacted by this company again, and they should be investigated for sales practices constituting fraud.Business Response
Date: 11/08/2022
Tonya *. R*******
Corporate Counsel, Compliance
November 1, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ****** ****
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received October 21, 2022, via email
notification. We have investigated this matter and the results of our investigation are as follows.
We believe that we are improperly identified in Mr. ******* complaint and/or his complaint was
mistakenly sent to us. First, we do not engage in lending activities or credit insurance activities. We
have affiliated operating entities in various states that engage in lending activities and some of those
entities offer credit insurance products in connection with the extension of credit. However, none of
those affiliates operate in the state of Nebraska, where Mr. ***** resides. Second, the telephone
numbers provided by Mr. ***** originate from Kansas, Iowa, and Nebraska. Our affiliated
operating entities do not conduct business in these states. Third, Mr. ***** references “insurance
benefits” as the basis for these telephone calls. As stated above, some of our affiliated operating
entities have licensed agents who may offer credit insurance products in connection with the
extension of credit. However, we have no affiliates who offer insurance benefits directly to
consumers independent of the extension of credit.
We thank Mr. ***** for taking the time to notify us of his concerns and hope that we have been
able to address them to his satisfaction. If he has any further questions, please direct him to contact
our Customer Relations Department at ***************
Sincerely,
SECURITY FINANCE CORPORATION OF SPARTANBURG
Tonya ** R*******
Corporate Counsel, ComplianceInitial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.
I demand deletion of the items and information plus I demand monetary compensation!!!Business Response
Date: 11/07/2022
October 28, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ****** *******
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received October 19, 2022, via email
notification. We have investigated this matter with the assistance of our operations and customer
relations teams and the results of our investigation are as follows.
On February 15, 2017, Mr. ***** obtained a loan in the amount of $609.00 from our Continental
Credit branch office in Arlington, Texas, and agreed to repay the loan in seven monthly
installments of $87.00 each beginning March 15, 2017. Despite representing his willingness and
ability to repay the loan, Mr. ***** only made a single payment on his account. His account was
subsequently charged off on October 31, 2017, with an outstanding balance of $582.
Mr. ***** alleges there is inaccurate information reporting to his credit report, as well as the
unauthorized use of his credit report. He further alleges via a letter attached to his complaint
addressed to ******* that the account does not belong to him. Mr. ***** demands deletion of the
tradeline associated with his account, as well as monetary compensation.
We are unable to substantiate Mr. *****’s allegations through our investigation. With respect to
the tradeline associated with Mr. *****’s account generally, he does not provide enough
information in his complaint for us to identify the specific issue upon which he now seeks
information and/or disputes. Please have Mr. ***** provide the full nature of his dispute, and we
will be happy to research and respond substantively.
With respect to Mr. *****’s letter to *******, attached to his complaint, alleging that the account
does not belong to him, our investigation shows that Mr. ***** personally came to our branch
office to sign the loan agreement and other documentation associated with his loan that he now
claims to be fraudulent. A copy of the loan agreement is enclosed. Furthermore, a review of our
records and available information indicates that prior to Mr. *****’s default; he telephoned our
branch office and made a debit card payment on this loan. Typically, a payment is not made on a
fraudulently obtained account.
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ****** *******
Page 2
Should Mr. ***** disagree with our conclusion, we will need his cooperation to further
investigate any fraud concerns. As a starting point, Mr. ***** will need to complete the enclosed
ID Theft Affidavit so that a claim can be initiated by our Customer Relations Department. Please
have Mr. ***** return the completed form along with a copy of his identification and proof of
residency to our Customer Relations Department to **************************************
*********** or mail the forms to **** *** ***** ************ ***** ******** *****. Once we
receive this information, we will move forward with additional steps to investigate the matter.
As a data furnisher, we have an obligation to report accurate information to the credit reporting
agencies. We have verified that we are correctly reporting Mr. *****’s account and payment
history on the above-referenced loan. As such, we will not remove or modify the tradeline
associated with Mr. *****’s account. Furthermore, we reject Mr. *****’s demand for monetary
compensation.
Additionally, according to the requirements of the Fair Credit Reporting Act (“FCRA”), any
consumer disputing information on his or her credit report must notify the creditor of the dispute
in writing with detailed information regarding the specific information that is being disputed.
The consumer must also explain the basis for the dispute and include all supporting
documentation to substantiate the basis of the dispute. The dispute also must be mailed to the
address designated by the creditor.
We have designated the following address for any disputes:
Customer Relations and Disputes
**** *** ****
************ ** *****
Upon receipt of a dispute which conforms to the above requirements and which contains
additional identifying information, we will research and respond to the dispute within the
timeframe required by the FCRA.
In closing, we emphasize that Mr. ***** made a legal commitment to repay his loan and
represented his willingness and ability to do so at that time. We trust that Mr. ***** will fulfill
his commitment and contact our Customer Relations Department to make payment arrangements
on his account.
We thank Mr. ***** for taking the time to notify us of his concerns and hope that we have been
able to address them to his satisfaction. If he has any further questions, please direct him to
contact our Customer Relations Department at **************.
123652
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ****** *******
Page 3
Sincerely,
SECURITY FINANCE OF TEXAS, LP, d/b/a CONTINENTAL CREDITInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Impact Receivables Management and do not have a contract with them. they did not provide me with the original application like I asked.Business Response
Date: 10/11/2022
Tonya ** R*******
Corporate Counsel, Compliance
October 5, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ********* ******
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received October 3, 2022, via email
notification. We have investigated this matter with the assistance of our operations team and the
results of our investigation are as follows.
Mr. ******** obtained a loan with us in September 2019. However, Mr. ********’s complaint
directs his concerns toward another company, Impact Receivables Management, who we understand
to be a third party debt collector. We do not have any business relationship with Impact Receivables
Management, or utilize its debt collection services. As such, we believe Mr. ******** may have
intended to file this complaint against Impact Receivables Management.
We are also unable to substantiate Mr. ********’s allegations of unsuccessful attempts to contact
us prior to filing the above-referenced complaint. We have no record of receiving any
communications from Mr. ******** regarding his account with us prior to receiving this complaint.
Additionally, we have no record of Mr. ******** filing any disputes with the credit reporting
agencies to whom we report, ******* and **********.
In the event Mr. ******** intended for his complaint to be directed to us, rather than Impact
Receivables Management, we will need additional information from him in order to more fully
investigate his concern. Mr. ******** does not provide enough information in his complaint for us
to identify the specific issue upon which he now seeks information and/or disputes. Please have Mr.
******** provide the full nature of his dispute, and we will be happy to research and respond
substantively.
Finally, according to the requirements of the Fair Credit Reporting Act (“FCRA”), any consumer
disputing information on his or her credit report must notify the creditor of the dispute in writing
with detailed information regarding the specific information that is being disputed. The consumer
must also explain the basis for the dispute and include all supporting documentation to substantiate
the basis of the dispute. The dispute also must be mailed to the address designated by the creditor.
We have designated the following address for any disputes:
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ********* ******
Page 2
Customer Relations and Disputes
**** *** ****
************ ** *****
Upon receipt of a dispute which conforms to the above requirements and which contains additional
identifying information, we will research and respond to the dispute within the timeframe required
by the FCRA.
In closing, we emphasize that Mr. ******** made a legal commitment to repay his loan and
represented his willingness and ability to do so at that time. We trust that Mr. ******** will fulfill
his commitment and contact our Customer Relations Department to make payment arrangements on
his account.
We thank Mr. ******** for taking the time to notify us of his concerns and hope that we have been
able to address them to his satisfaction. If he has any further questions, please direct him to contact
our Customer Relations Department at **************.
Sincerely,
SECURITY FINANCE OF GEORGIA, LLC
Tonya *. R*******
Corporate Counsel, ComplianceInitial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called me 3 times today in a matter of 20 minutes. It's an automated message just stating to call back an 833 number. It does not say who they are or what they are calling for. I have never received any documentation regarding a debt. I do not have any past due debt. Please remove me from you list.Business Response
Date: 10/12/2022
SECURITY FINANCE CORPORATION
OF SOUTH CAROLINA
********* ******
**** *** ***
************ ** **********
****************
Tonya *. R*******
Corporate Counsel, Compliance
September 14, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ********** *****
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received September 9, 2022, via email
notification. We have investigated this matter with the assistance of our operations team and the
results of our investigation are as follows.
After a diligent search of our records, we are unable to identify a customer of ours, or any of our
affiliates, with the name and other identifying information provided in this complaint.
If Mr. ********* will provide additional identifying information, including the last four digits of
his social security number, or the telephone number from which he alleges he received the
telephone calls, we would be happy to research his complaint further. Customer service is
extremely important to us, and we would appreciate the opportunity to further investigate Mr.
*********’s claims.
If Mr. ********* has any questions or would like to provide additional information so that we can
fully research this matter, please direct him to contact our Customer Relations Department at **
************** and ask to speak with Brittney B*****.
Sincerely,
SECURITY FINANCE CORPORATION OF SOUTH CAROLINA
Tonya R. R*******
Corporate Counsel, Compliance
/blb
123345Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A freedom of request and debt Validation letter was sent to ************ ********* *******s and ********** **** ***** on 07/12/2022 for account ***********3 certified mail return receipt and I also sent a Cease and Desist letter requesting they cease and desist all communication and harassment of taking my property until they validate the the debt provide the original creditor Its been past 30 days they have failed to produce the freedom of information request or validation of debt they repossessed my vehicle and failed to produce an affidavit certifying that they affirm activities with my account or the right to enforce the debt were within the bounds of state,federal,contractual, and commercial statutory obligations and oath of records that they are bound to provide by failing to provide such certification the fiduciary all agents have shown bad faith and dishonor and also default in their lawful duty of record to legally verify the alleged claim as required by law and as stated specifically in their oaths of office which obligate them to follow the laws mentioned within those oaths and applicable laws ************ ********* *******s and ********** **** ***** failed to produce my original signature in respect to the alleged claim/contract failed to state for the record who the alleged original claimant was based on preceding law failed to certify from my conditional acceptance my signature did not pay of loan in closing failed to provide an affidavit certifying that as fiduciary for the institution they did not breach any federal, state, contractual, commercial or official oath in carrying out the alleged contract/claim. Alleged Claimant failed to certify that they did not unlawfully without my consent use my signature to provide to gain assests from a third party then unlawfully made a claim against me and they failed to substantiate for the record I mailed notice of recession 08/09/22 they failed to respond Refund or rebuttal my affidavits which stands as truth.Business Response
Date: 09/29/2022
September 23, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ****** ********
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received September 1, 2022, via email
notification. We have investigated this matter with the assistance of our operations team and the
results of our investigation are as follows.
On February 26, 2022, Mr. ***** executed a Retail Installment Contract and Security
Agreement (“Contract”) in connection with his purchase of a 2017 ********* ****** (the
“Vehicle”) through ********** **** *****, a Georgia automobile dealer (“Dealer”). We, in turn,
purchased the Contract from the Dealer. The terms of the Contract included 48 monthly
payments of $463.47, each due by the 30th of each month beginning March 2022.
Mr. ***** filed a complaint with the Consumer Financial Protection Bureau (“CFPB”) on July
13, 2022, alleging similar allegations contained in his BBB complaint. We investigated Mr.
****** concerns, and we responded accordingly on September 9, 2022. Additionally, Mr. *****
filed a second complaint with the CFPB on August 24, 2022, with allegations similar to the
allegations contained in his BBB complaint that is currently under review. A copy of these
documents are attached for your convenience.
Since we have already addressed similar concerns asserted by Mr. ***** through the CFPB, we
believe this complaint to be repetitive and lack any new allegations to which we can respond.
Additionally, we believe Mr. ***** may be attempting to use the BBB’s and CFPB’s complaint
processes to draw attention away from his contractual payment obligations.
If Mr. ***** has any further questions, please direct him to contact our Customer Relations
Department at ****************.
123404
BBB of Upstate South Carolina, Inc.
Re: ****** ********
Page 2
Sincerely,
PROFESSIONAL FINANCIAL SERVICES OF GEORGIA, LLC
Tonya *. R*******
Corporate Counsel, ComplianceCustomer Answer
Date: 10/31/2022
I request you to stop sending me the statements and provide valid proof that you are a creditor.You mailed me many letters saying I owed you an alleged debt but have failed to validate that claim. This is not a refusal to pay, but pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g your claim is disputed and validation is requested.
I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you. That proof should not include Consumer Contract because as per the judgment in ******* Concrete F.C.U.V *******, the Consumer Contract is not sufficient evidence of a debt.Also, provide the audit trail of the transaction originated by you. I mailed my notice of recession 8/9/2022 certified mail return receipt **** **** **** **** **** ** each consumer whose ownership interest is or will be subject to the security interest shall have the right to rescind.When a consumer rescinds a transaction, the security interest giving rise to the right of rescission becomes void, and the consumer shall not be liable for any amount, including any finance charge. Within 20 calendar days after receipt of a notice of rescission, your company shall return any money or property that has been given to anyone in connection with the transaction and shall take any action necessary to reflect the termination of the security interest .The term "debt collector" means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Notwithstanding the exclusion provided by clause (F) of the last sentence of this paragraph, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts. For the purpose of section 1692f(6) of this title, such term also includes any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the enforcement of security interests. Failure to validate this debt your agreeing I owe you nothing and you will release my 2017 Chevy Malibu. "Fraud vitiates the most solemn Contracts, documents and even judgments" [U.S. vs. Throckmorton, 98 US 61, at pg. 65].
Customer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
Regards,
******** *****This notice memorializes my formal rescission of loan number ************ which was sent to Security Group Dba Professional Financial Services. Im exercising my legal right to rescind pursuant to the Federal Truth In Lending Act, 15 U.S.C. § 1635, Regulation Z 12 CFR § 226.23 Right of rescission. My rescission was based on the provisions of TILA, including but not limited to 15 U.S.C. 1635 and 12 C.F.R.226.23. According to the United States Supreme Court Ruling in ********** v. Countrywide Home Loans (USSC Case 13-684), the Note and Deed of Trust were rescinded and voided by operation of law . I hereby notice you of my intention to enforce my rescission rights, and I am requesting a return of all monies paid and to take action necessary and appropriate to reflect termination of the security interests within the department of motor vehicle and Return my private automobile 2017 Chevy Malibu Vin ***************** to my resident *** ****** Road ******* Georgia. When a consumerrescinds a transaction, the security interest giving rise to the right of rescission becomes void and the consumer shall not be liable for any amount, including any finance charge.Within 20 calendar days after receipt of a notice of rescission, the creditor shall return any money or property that has been given to anyone in connection with the transaction and shall take any action necessary to reflect the termination of the security interest.UCC 3.301(1).The financing of an automobile by a bank was not a consumer loan transaction where the bank was only the assignee of the automobile sales contract and therefore acted illegally in taking security in addition to the purchased
automobile. First Nat. Bank v ** **** ******
*** *** ***** ** ***** ****
Business Response
Date: 12/05/2022
September 23, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ****** ********
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received September 1, 2022, via email
notification. We have investigated this matter with the assistance of our operations team and the
results of our investigation are as follows.
On February 26, 2022, Mr. ***** executed a Retail Installment Contract and Security
Agreement (“Contract”) in connection with his purchase of a 2017 Chevrolet Malibu (the
“Vehicle”) through ********** Auto Sales, a Georgia automobile dealer (“Dealer”). We, in turn,
purchased the Contract from the Dealer. The terms of the Contract included 48 monthly
payments of $463.47, each due by the 30th of each month beginning March 2022.
Mr. ***** filed a complaint with the Consumer Financial Protection Bureau (“CFPB”) on July
13, 2022, alleging similar allegations contained in his BBB complaint. We investigated Mr.
****** concerns, and we responded accordingly on September 9, 2022. Additionally, Mr. *****
filed a second complaint with the CFPB on August 24, 2022, with allegations similar to the
allegations contained in his BBB complaint that is currently under review. A copy of these
documents are attached for your convenience.
Since we have already addressed similar concerns asserted by Mr. ***** through the CFPB, we
believe this complaint to be repetitive and lack any new allegations to which we can respond.
Additionally, we believe Mr. ***** may be attempting to use the BBB’s and CFPB’s complaint
processes to draw attention away from his contractual payment obligations.
If Mr. ***** has any further questions, please direct him to contact our Customer Relations
Department at 1-(866)-********.
******
BBB of Upstate South Carolina, Inc.
Re: *****, ********
Page 2
Sincerely,
PROFESSIONAL FINANCIAL SERVICES OF GEORGIA, LLC
Tonya *. R*******
Corporate Counsel, ComplianceInitial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lost my job for six months due to COVID in 2020 and fell behind on many payments, I only have about 500$ in collections with this company but I have tried multiple times to work with this business, I've also been working with Resolve to come up with debt settlement agreements and security finance has continued to ignore our efforts and will not work with us anymore. Resolve has told me to handle it myself now since they could not come up with an offer with them. My account needs to be closed and removed from my report it's ridiculous that my credit score is hurting from it after multiple attempts to clear it up with them. I can provide proof of all attempts to contact them, I can even pass along contact info for the settlement company I've been working with.Business Response
Date: 09/19/2022
SECURITY FINANCE CORPORATION OF WISCONSIN
CORPORATE OFFICE
** ** *** ***
************ ** **********
****************
Tonya *. R*******
Corporate Counsel, Compliance
September 12, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ******* *****
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received September 1, 2022, via email
notification. We have investigated this matter with the assistance of our operations team and the
results of our investigation are as follows.
On February 18, 2019, Mr. ****** obtained a loan in the amount of $438.00 from our Security
Finance branch office in Portage, Wisconsin, and agreed to repay his loan in six monthly
installments of $73.00 each beginning March 18, 2019. Despite representing his willingness and
ability to repay the money loaned to him, Mr. ****** never made a single payment on his
account. Subsequently, his account was charged off on September 30, 2019, with an outstanding
balance of $518.79.1
Mr. ****** alleges that: (i) he lost his job in 2020 for six months due to COVID-19, and he was
unable to maintain his payment obligations; (ii) he has attempted to resolve his outstanding debt
on multiple occasions with us, but he has been unsuccessful; (iii) he has retained Resolve, a debt
consolidation company, to handle his debt with us, but we refuse to cooperate with the debt
consolidation company’s efforts to settle Mr. ******’s debt; (iv) he has been instructed by
Resolve to handle the issue directly since Resolve was unable to reach a resolution. Mr. ******
requests that we close his account and delete the tradeline associated with his account from his
credit report since the account is affecting his credit score, and he has attempted to settle this
debt on several occasions.
1 We typically charge off accounts when it has been at least 180 days since a payment has been received
due to the unlikelihood that a payment will be forthcoming in the near term. Charging off an account is a
discrete accounting event and in no way affects a customer’s contractual obligations under his/her loan
agreement. As such, charged-off accounts are reported to the credit reporting agencies and will typically
remain on a consumer’s credit report for seven years from delinquency.
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ******* *****
Page 2
We are unable to substantiate Mr. ******’s allegations. Mr. ****** obtained his loan in February
2019, a year before COVID-19 began impacting the United States, and his account was charged
off in September 2019, six months prior to the COVID-19 pandemic being declared a state of
emergency. Therefore, Mr. ******’s claim that COVID-19 affected his ability to adhere to his
payment obligations regarding his loan with us strains credulity. A copy of Mr. ******’s loan
agreement and payment history is enclosed.
Prior to receiving Mr. ******’s complaint, we have no record of Mr. ****** directly contacting
our branch office, or contacting our Customer Relations Department, to discuss his outstanding
debt. The last time our branch office spoke with Mr. ****** was on March 13, 2019, when he
telephoned our office to request an increase in his loan amount. Furthermore, our records show
that Mr. ****** filed a dispute with ********** on July 9, 2022, alleging his account was closed.
In his dispute, he included a statement alleging he “[had] been working with Resolve to settle
debts, and [we] have made no attempt to respond back to [Resolve] or [him] after 30 plus days;
therefore, [we] do not care about a payment and [he] need[s] this removed now.” We
investigated and responded on July 20, 2022, confirming that the account was accurate as of date
reported.
Mr. ****** filed another dispute with ********** on August 4, 2022, alleging the contract was
cancelled or rescinded and he was a victim of a natural or declared disaster. He also included
another statement alleging he “[had] made multiple attempts, along with American Litigation
Group to settle . . . [we] have refused to respond to either . . .” He further alleged the “account is
closed and [we] will not work with anyone to remove this.” He also alleged that we were unable
to authenticate documentation. Once again, we investigated and responded on August 15, 2022,
confirming that the account was accurate as of the date reported.
Our records indicate that our Settlements Department received an initial communication from
American Litigation Law Group, PLLC, also known as “Resolve,” on July 5, 2022, informing us
that Mr. ****** had retained the company to negotiate a settlement. On August 4, 2022, our
Settlements Department e-mailed Resolve to request additional information to evaluate potential
repayment proposals. To date, Resolve has not responded to our request for additional
information nor submitted any repayment proposals on Mr. ******’s behalf. Contrary to Mr.
******’s allegations, we are not refusing to cooperate with Resolve, but rather, Resolve is not
cooperating with our request for additional information so that we may fully evaluate any
potential repayment proposals for Mr. ******’s outstanding debt. We suggest that Mr. ******
contact Resolve to discuss the matter.
As a data furnisher, we have an obligation to report accurate information to the credit reporting
agencies. As stated above, Mr. ****** failed to make payments on his account, and his account
was subsequently charged off on September 30, 2019. We have verified that we are accurately
reporting the tradeline associated with Mr. ******’s account and payment history on the above-
referenced loan to the credit reporting agencies to whom we report, Equifax and **********. As
such, we will not remove or modify it.
123303
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ******* *****
Page 3
Moreover, it appears Mr. ****** may misunderstand how a consumer’s payment history is
disclosed on a credit report. Negative payment history, such as late payments, collections, or
charged-off accounts, will typically remain on a consumer’s credit report for up to seven years
even if the consumer pays the account in full. We invite Mr. ****** to visit the below websites
for additional information on the length of time a consumer’s payment history may remain on a
credit report.
• ******** ***********************************************************************
**********************************
* *********** *****************************************************************
******************************
Additionally, as a data furnisher, we have no visibility into or control over the various
proprietary scoring methodologies utilized by the credit reporting agencies to whom we report
(Equifax and **********). If Mr. ****** has not already done so, we suggest that he contact the
credit reporting agencies directly to inquire as to whether the reporting of his account as
delinquent with us may have negatively impacted his credit score and, if so, the reasons
therefore.
Finally, Mr. ****** should note that according to the requirements of the FCRA, any consumer
disputing information on his or her credit report must notify the creditor of the dispute in writing
with detailed information regarding the specific information that is being disputed. The
consumer must also explain the basis for the dispute and include all supporting documentation to
substantiate the basis of the dispute. The dispute must be mailed to the address designated by the
creditor.
We have designated the following address for any disputes:
Customer Relations and Disputes
**** *** ****
************ ** *****
Upon receipt of a dispute which conforms to the above requirements and which contains
additional identifying information, we will research and respond to the dispute within the
timeframe required by the FCRA.
In closing, we note that Mr. ****** made a legal commitment to repay the money loaned to him
and represented his ability and willingness to do so at his loan consummation. As such, we ask
that he contact our branch office, or our Customer Relations Department at **************, to
discuss payment arrangements regarding his delinquent balance.
We thank Mr. ****** for taking the time to notify us of his complaint and hope that we have
been able to address his concerns to his satisfaction. Should he have any further questions or
concerns, please direct him to contact our Customer Relations Department at **************.
123303
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ******* *****
Page 4
Sincerely,
SECURITY FINANCE CORPORATION OF WISCONSIN
Tonya ** R*******
Corporate Counsel, ComplianceInitial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
15 USC 1681 Section 602 A. States I have a right to privacy.
15 USC 1681. Section 604 A. Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.Business Response
Date: 09/15/2022
SECURITY FINANCE OF LOUISIANA, LLC
CORPORATE OFFICE
**** *** ***
*********** ** **********
****************
***** ** ********
Corporate Counsel, Compliance
September 8, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ****** *****
Complaint ID: ********
Dear Ms. R*****:
This will acknowledge the above-referenced complaint1 received on August 31, 2022, via email
notification. We have investigated this matter with the assistance of our operations team and the
results of our investigation are as follows.
Mr. ***** has obtained multiple loans with us since 2014. On September 4, 2018, 2022, Mr.
***** obtained his most recent loan in the amount of $1,518.00 from our Security Finance
branch office in Raceland, Louisiana, and agreed to repay the loan in 11 monthly installments of
$138.00 each beginning October 4, 2018. Despite representing his willingness and ability to
repay the money loaned to him, Mr. ***** only made two untimely payments on his account.
Subsequently, his account was charged off on September 30, 2019, with an outstanding balance
of $1,330.00.
Mr. ***** alleges we violated his rights under the Fair Credit Reporting Act (“FCRA”). He
states he has a right to privacy under 15 U.S.C. 1681, Section 602 A, and a consumer reporting
agency cannot furnish an account without his written instructions under 15 U.S.C. 1681, Section
604 A, Section 2. He requests removal of the tradeline associated with his account from his
credit report.
As an initial matter, Mr. ***** has obtained multiple loans with us. Unfortunately, Mr. *****
does not provide enough information in his complaint for us to identify the account upon which
he now seeks information and/or disputes. Due to Mr. *****’s multiple prior accounts with us,
1 Notably, the content of Mr. *****’s complaint matches five unrelated complaints we have received
from other individuals, including the inaccurate assertions of law and grammatical errors in Mr. *****’s
complaint. Each of these five other complaints contains similar language as Mr. *****’s other than the
complainant’s name, contact information, creditor name with account number, and dates. Therefore, it
appears to us that Mr. ***** submitted a generic dispute letter with allegations and content inapplicable
to his loans with us, perhaps in an attempt to use the BBB’s complaint process to avoid or draw attention
away from his payment failures.
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ****** *****
Page 2
additional information is required to research and more fully respond to his complaint. Please
have Mr. ***** provide the full account number and/or the date upon which he obtained the
loan he disputes, as well as the nature of his dispute. Once we receive that necessary additional
information, we will be happy to research and respond substantively.
In addition, based on the limited information provided by Mr. *****, we are unable to
substantiate his allegations through our investigation. We believe Mr. ***** intended to cite 15
U.S.C. 1681(a)(4) and 15 U.S.C. 1681b(a)(2) rather than the statutes he incorrectly cites in his
complaint. Moreover, we understand Mr. *****’s complaint to merely provide the language
and/or requirements of those statutes and lack any explanation as to why he cites those statutes or
what was allegedly done to violate them. Additionally, Mr. ***** does not specify any issues or
concerns he may have as it relates to his loans with us, or our reporting of his account to credit
reporting agencies. As such, we believe Mr. *****’s complaint lacks any substantive allegations
to which we can adequately respond without receiving more specific information. If he can
provide more specific information we will, of course, investigate further and respond.
Mr. ***** should note that we are not a credit reporting agency, but rather a data furnisher. As a
data furnisher, we have an obligation to report accurate information to the credit reporting
agencies. We have verified that we are accurately reporting the tradeline for the above-
referenced most recent loan on Mr. *****’s credit report.
Finally, Mr. ***** should note that the FCRA sets forth specific requirements for consumers
disputing information on a credit report. The FCRA instructs consumers to notify the creditor of
the dispute in writing, explain the basis for the dispute, and include all supporting documentation
to substantiate the basis of the dispute. The dispute also must be mailed to the address designated
by the creditor.
We have designated the following address for any disputes:
Customer Relations and Disputes
**** *** ****
************ ** *****
Upon receipt of a dispute which conforms to the above requirements and which contains
additional identifying information, we will research and respond to the dispute within the
timeframe required by the FCRA.
We hope that we have been able to address Mr. *****’s concerns to his satisfaction. Should he
have any questions, please direct him to contact our Customer Relations Department at *******
********.
123302
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ****** *****
Page 3
Sincerely,
SECURITY FINANCE OF LOUISIANA, LLC
Tonya *. R*******
Corporate Counsel, ComplianceInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This loan company lent me 600.00. Usually I just get cash, but this time they talked me into getting a ***** *** card. I went to get some money from it, and the ATM I used was apparently out of order, so I went to a different ATM and was able to get $300. When I went yesterday to get some money, it $6.48. They also said that I would not get charged for ATM withdrawals, and I did. I called the finance company and the same woman that talked me into the card told me they weren't affiliated with ***** ***, and there was nothing she could do about it.Business Response
Date: 08/17/2022
August 9, 2022
BBB of Upstate South Carolina, Inc. via Online
Attn: Cindy R*****
Re: BBB Complaint: ******* ******
Complaint ID: 17592806
Dear Ms. R*****:
This will acknowledge the above-referenced complaint received on July 20, 2022, via email
notification. We have investigated this matter with the assistance of our operations team and the
results of our investigation are as follows.
On June 17, 2022, Ms. ****** obtained a loan in the amount of $880.00 from our Security
Finance branch office in Cape Girardeau, Missouri, and agreed to repay the loan in eight
monthly installments of $110.00 each, beginning July 17, 2022. A copy of Ms. ******’ loan
agreement is enclosed.
We understand Ms. ****** to allege the following:
1. She obtained a $600.00 loan from us, and opted to receive the loan proceeds via the
************** Reloadable **** Prepaid Card (“************** card”) that we
offered to her;
2. After receiving the ************** card that her loan proceeds were “loaded” onto for
her benefit and use, Ms. ****** withdrew $300.00 from an ATM, but when she attempted
to retrieve additional funds using her ************** card, she was unable to do so
because the balance on her ************** card was $6.48;
3. When Ms. ****** initially received the ************** card, we allegedly informed her
that there would not be charges related to ATM withdrawals; however, Ms. ****** was
charged ATM fees; and
4. Ms. ****** called us to inquire as to the ATM charges, but we informed her that we are
not associated with ***** *** Bank, the issuer of the ************** card, so we
cannot assist her with this matter.
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ******* ******
Ms. ****** requests $300.00, the amount she alleges to be missing or unavailable on her
************** card. Otherwise, Ms. ****** asserts she will not repay us the money we loaned
to her.
We are unable to substantiate Ms. ******’ allegations. Our investigation shows that at the time of
Ms. ******’ loan origination and consummation, Ms. ****** opted to receive her loan proceeds
via a ************** card. As part of Ms. ******’ acceptance of receiving the loan proceeds on
a ************** card, she was provided with a copy of the disclosures outlining the fees
associated with the ************** card. These disclosures clearly and unequivocally inform
the ************** cardholder of all fees associated with the ************** card use,
including but not limited to fees associated with the use of an out-of-network ATM.
Furthermore, Ms. ****** signed the Acknowledgement of Loan Proceeds Funding Options and
Presentation of ************** Reloadable Visa® Prepaid Card Short Form Disclosure and
Long Form (fee) Disclosure (collectively “Acknowledgement and Disclosure”) at the time of her
loan consummation, acknowledging that the disclosures for the ************** card were
shared with her before she made a final decision to receive the loan proceeds and that she was
provided the opportunity to read and review the disclosures and ask questions about the
************** card. A copy of the disclosures as well as the Acknowledgement and
Disclosure are enclosed.
After Ms. ****** opted to receive her loan proceeds via a ************** card, her loan
proceeds were then loaded onto a temporary ************** card. At that time, Ms. ******
was provided with a copy of the Cardholder Agreement, which came with the temporary card,
that again outlined the fees associated with the card, as well as provided additional information
regarding utilizing the card, adding funds to the card, and addressing issues/concerns with the
card. A copy of the Cardholder Agreement is enclosed. Within 7 – 10 days of issuance of the
temporary ************** card, Ms. ****** received her permanent, personalized
************** card from ***** *** Bank, the issuer of the ************** card (“*****
***”). Once again, Ms. ****** was provided with a copy of the Cardholder Agreement.
Contrary to Ms. ******’ allegations, we have attempted to assist her in investigating how the
remaining $300.00 was removed from her ************** card. On July 20, 2022, Ms. ******
visited our branch office, and we assisted her in calling ***** *** to review her transaction
history. Ms. ******’ transaction history indicated that Ms. ****** made purchases at two stores,
each of which were identified to Ms. ******, and which explained where the remaining $300.00
had been spent. On July 22, 2022, Ms. ****** telephoned us and requested that we help her file a
fraudulent transaction complaint with ***** ***. We provided Ms. ****** with the telephone
number to contact ***** ***, which is also included on the disclosures and Cardholder
Agreement, to dispute the alleged fraudulent transactions.
As explained in the Cardholder Agreement, we have no control or access to the account
associated with Ms. ******’ ************** card as it is owned and administered by *****
***. As such, all matters arising from or related to Ms. ******’ ************** card account
with ***** *** must be directed to ***** ***. We would be glad to facilitate another call
between Ms. ****** and ***** *** if that would be helpful.
123038
BBB of Upstate South Carolina, Inc.
Attn: Cindy R*****
Re: ******* ******
In closing, we emphasize that Ms. ****** made a legal commitment to us to repay her loan and
represented her willingness and ability to do so at the time of her loan consummation. We trust
that Ms. ****** will fulfill her commitment.
We appreciate that Ms. ****** took the time to notify us of her concerns, and we apologize for
any inconvenience Ms. ****** may be experiencing. If she has any further concerns regarding her
loan with us, she can contact our Customer Relations Department at *****************
Sincerely,
SECURITY FINANCE OF MISSOURI, LLC
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.