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Business Profile

Costume Accessories

Toxic Fx Productions Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Costume Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/11/2024 - ordered made "rotten pumpkin with #4 with lights deal" light color Purple
    8/14 - follow up email sent because item was not . Toxic fx response was "just waiting on your lights to come in and you'll be set!!"
    8/21 - I sent a chat text to toxic fx to follow up status of my order - response was that currently at FedEx
    8/23 - I sent a chat text to toxic fx that I have not rec'd a tracking number - no response from company
    8/28 - recd item but was not what I originally ordered. Sent chat text to company that the light was not what I ordered. Company responded that they will mail a new light bulb but have not done so. I also asked them to refund me instead and they refused.
    9/3 - I sent another chat text and there was no response from toxic regarding the light bulb shipment.
    They have not fulfilled what I originally ordered and demand a refund.

    Business Response

    Date: 09/22/2024

    Attached is a photo of proof of delivery of the replacement light that the customer needed to completely fulfill the order. The customer now has the order in its entirety. The order will not be refunded as the customer has possession of everything that has been requested.

    Customer Answer

    Date: 09/23/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 


    The light bulb was placed in a plain envelope without any packing. Then the small envelope was placed in a non protected fed letter envelope.  Once it was delivered, I tested the bulb and it did not light up. Pls see picture with connections secured and in the on position. I assume that an unprotected light bulb travelling across states was damaged. My order is still not complete and I deserve a refund.



    Regards,



    ** **********

    Business Response

    Date: 09/23/2024

    ***

    In the attachments provided, the switch on the battery pack is in the "off" position. Naturally, that will prevent the light from working.

     

    Here are a few things to try...

    1. Turn the switch to "on" to see if the light works correctly.

    2. If the light does not turn on, please hold down the center button on the red controller while the switch is in the "on" position. 

     

    Please attach photos and videos of this. 

    Customer Answer

    Date: 10/04/2024

    The consumer stated this is resolved.

Toxic Fx Productions Llc is NOT a BBB Accredited Business.

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