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Business Profile

Medical Consultants

Visions Medical Health Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Searched for an injectable Skinny shot on line, purchased from this center, after my bank account was charged they informed med me that they needed lab results. I stated I don’t have lab results and that I won’t be able to travel to their center and to just cancel my order and give a refund. They have refused to give me a refund and they haven’t ship any product to me , stating first I need to not only submit lab results but that I also need to consult their physician. Well if that’s the case and that is your company policy why sell a product online and charge people before they are approved by your physician that they are a candidate for that product. I have requested my money back in the amount of $214.75 and they will not give me a refund, stating is against their policy.

    Business Response

    Date: 01/31/2024

    It is very disheartening an individual would go this far to make false claims due to her in willingness to comply with our policies. Policies in which are listed before she ever submitted payment. We run a reputable business and the care of our patients are priority. In five years of business, we have never encountered this. Our provider would never provide anyone with medication without consulting with the patient or doing labs. This information is displayed on our website before the patients submit payment, allowing them to not purchase if our process or requirements are not something they wish to comply with. We contacted this individual and attempted to get her schedule it simply rectify the situation, she has been very difficult and continues to make false reports about my company. It's really sad, my work and dedication to my patients speaks for itself. Please take note we never personally charged the patients card, she willingly entered the information agreeing with the requirements and agreeing to purchase. Please visit our website select home kit and you can go through the process and note we did nothing wrong. 

     

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    It will not allow me to upload the screenshots due to them being to large.

Visions Medical Health Care is NOT a BBB Accredited Business.

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