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Business Profile

Tire Repair

Mavis Tire & Brakes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to this location twice in past four months. The first was unpleasant as they left greasy hand prints on both seats, console, steering wheel, and door panel. In addition to having issues with the alignment on my car. As I went to checkout the manager at the time said “Something doesn’t look right.” Then placed my car back on the machine for 40 more minutes.

    Then last week I got new tires elsewhere where I was informed the front two tires had unusual wear in a set of tires that wasn’t even one year old.

    I immediately took the car to Mavis a second time and showed the tires to the new manager Brian where he agreed it was very unusual wear, and admitted he was new and had been having issues with the store after his taking over.

    He ask me to bring it back in morning. And they would take a look and see how far out it was. I showed up at 8:00AM and around 8:30 the woman in charge came to me saying they were having a problem resetting the computer.

    I ask why and she said maybe it would be better for the technician to explain. I followed her out to find them pulling my car around like it was ready.

    The one technician even opened the door like I was supposed to jump in and leave.

    The other technician, the one I assume I was supposed to talk to walked away.

    At this point it was clear they wanted me to leave. I immediately said I want to talk to manager Brian as he was not there.

    The woman then called Brian. He said they couldn’t reset or recalibrate the computer system.

    He said they could keep trying but he wasn’t sure they could fix the problem. I informed him I had lost all faith they knew what they were doing and even if the computer issues were fixed I couldn’t trust the alignment was even done properly.

    I was informed to take to dealership for repairs and the lady said Brian said they would pay for it

    The dealership repair was $450. I took the receipt and a note for manager to store and it said for him to call me. It’s been 1 week and no response

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to Mavis to get tires and a alignment. The technician not only stole an item from my vehicle he held the brakes and roared the engine causing it to knock.

Mavis Tire & Brakes is NOT a BBB Accredited Business.

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