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Delta Power Equipment Corporation

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Billy L

    Date: 03/19/2024

    I recently had an issue with an older Delta Model ****** ** in Left tilt Saw. I've had this machine for quite a few years and had little hope that Customer Service would assist me as it is beyond the Manufacturer warranty and in my mind, beyond reasonable amount of time to expect assistance. "Derrick" not only responded to my web email within minutes and so with a quick video of the current performance, he was able to direct me in troubleshooting, parts and a possible resolution to my issue at home. per my request he also directed me to the closest repair location but advised it could be something I could resolve myself if I was comfortable. We only exchanged 2 emails before he called me directly to improve communication. That alone impressed me beyond words. While its up to me to take the next steps, i felt this level of superior Customer Service alone required positive feedback. Thanks again Derrick, you're the man! ***** ** ******* ***** ***

  • Frank R

    Date: 01/24/2024

    Bought an ***** band saw several years ago, Our workshop was in transition so it was put in storage, UNOPENED. Recently the box was finally opened and we discovered the top poly tire had completely disintegrated into little plastic pellets scattered throughout the interior of the case. We took pictures and then attempted to call both sales and support. We never got connected and the requests for call-back were never returned. Sent an email and got a worthless response saying that the machine was 'out of warranty'. Of course it's out of warranty, but this is a defective product issue. If Customer Service had taken the time to call they would have understood and a replacement set of tires would have made this customer happy. My conclusion is that Delta Customer Service doesn't give a *&%$*!! about it's customers. And in turn we shouldn't buy their stuff unless it's the last thing available or the cheapest one on the shelf.

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