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Business Profile

Jewelry Manufacturers

Rhodes Graduation Services, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per Josten's policy for expedited shipping per product (to include manufacturing time): https://www.*******.com/-manufacturing https://www.*******.com*****************************-graduation-announcements

    It states:
    Graduation Announcement Packages ship within 6 Business days of order.

    For all deliveries, please allow 3-5 additional business days for standard shipping ($10.95) or 1-2 additional business days for express shipping (additional $10).

    If you have not received your order within the anticipated delivery time, or if you have any questions, please contact us.

    Per website instructions, 15 APRIL 2024 [original order date 03/29/24, order #*********]
    I made contact and asked for a cancellation.

    As a local rep for *******, this local rep is not in compliance with the above policy. 07 MAY 2024 a wet box arrived with damaged product, missing items, and one mis-sized item.

    I am owed a full refund. $257.44
    I also paid $30 to ship everything back to the local representative, who asked to analyze the contents (even after pictures were provided). Please reach out, if you have further questions.
    Thank you.

    Business Response

    Date: 05/22/2024

    Ms. Jones, we apologize for the delay
    in delivering your order.  We understand
    the importance of timely delivery and sincerely regret any inconvenience
    caused.
    We have requested a full refund be
    issued back to your card.  This typically
    takes 7-10 business days.  Please let us
    know if you have any additional questions or concerns.

  • Initial Complaint

    Date:04/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for my son's high school cap, gown, and diploma cover on September 25, 2022, before the **** ***** order deadline. The regalia was not delivered tohis school with the other ordered items on March 29, 2023. For the last month, I have been calling the 803 area code phone number and the 1-844 number. No one has ever answered either number. The 1-844- plays muzak for 4 minutes and then hangs up on me. I have sent a request through the Jostens and Rhodes contact section of each website. I was told that the items would be mailed to my home. I am not confident that I will receive them in time for graduation. My order number is ******. The order is in my son's name as the student: Fielding Freed.

    Business Response

    Date: 05/01/2023

    Student’s cap and gown was missed during the in-school delivery.  At the end of the delivery, our staff left the cap and gown with school personnel to deliver to student.  School personnel have confirmed that cap and gown has been delivered to the student.  We have shipped a complimentary senior beanie and diploma frame to the customer for their inconvenience.  We have also reached out to the customer via phone to ensure satisfaction.  

Rhodes Graduation Services, Inc. is NOT a BBB Accredited Business.

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