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Business Profile

Solar Energy Development

Viable Energy Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Development.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had solar panels installed by Viable Energy Solutions, LLC in October/November 2020. I have not had any issues until September 2024. The solar panels are no longer functioning. The company was supposed to have a monitoring system in place. I only discovered the issue when my ******** bill was higher than usual and reported 0 kwh energy from the solar system. Now, when I phone the company one number is no longer in service(the one provided to me on the installation contract) and the current phone listed online no answer, no voicemail set up and a message stating voicemail is currently full. Very suspicious for no longer being a business.

  • Initial Complaint

    Date:09/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scam, very unseful. This company came over my house, sing me up for solar energy. They said I was not going to pay any bill to ******* power, I been paying the same bills I was paying before I got the panels installed!!
    They never give me any documents for they company, or any contract, neither who installed the panels, they don't answer the phone, panels have been installed for 8 Months now and they still not working.
    I am so frustrated. and I see am not the only one that have scammed to.
    I need help to get a refund, and get this panels removed out of my roof.
    This company qualified me, without me qualifying. I told the guy that I was retired, and he said let's check your score he saw I had a good credit score and that's why he qualified me. them told me that the federal government would give me the solar energy loan assistance, but they never told me that I had to qualify for this assistance.
    They came installed the panels and they didn't give me any directions, they didn't give me a step by step process after panels install. Now am stock paying the panels plus a high electrical bill.
    And no one has tried to contact me.

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    brought complete solar system with battery back up from viable energy solution on 7/22/21 ,they install panels on house august of 2021 .then from there pieces by piece was install month by month they didn't have all permits to do the job .finally november 2022 over a whole year they finally got system up and going then we had a power outage and house went completely dark in february 2023 system had battery backup but was not hooked up right. call dave the owner of viable energy solution about the system was not hooked up correctly he said it would be another 750.00 dollars to correctly hook system. i told him the system been on about 3 months
    and 7/22/21 i paid 40,000 for system to be completely installed,reach out to him on february 27th haven't heard from him sense,would like to get a refund of all my money because i don't want to deal with someone like him for 20 years that the system have
    thanks
    robert *********

    Business Response

    Date: 03/28/2023

     

    HI BBB-

    This email is in  response to the complaint filed by ** *********.  Its very clear from the terms of the sign contract, ""AFTER CUSTOMER IS INTSALLED, SALES TEAM WILL HAVE A 10KW GENERAC BATTERY INSTALLED! VES IS NOT RESPOSEONIBLE FOR THIS ADD ON VOLTAGE ENERGY IS"    After the solar system was installed, Tim Hudson of Voltage Energy quit  responding  to Mr. *********. I myself( R. David Burn)got involved per Mr ********* request to problem solve. Mr Tim Hudson stop responding to VES as well. In Good faith, VES provided a 12k dollar installed battery.  At the expense of VES, not Tim Hudson and Voltage Energy.  During the commissioning of the battery there were questions and answers.   I explained to Mr *********, the best way to commission battery was for storage NOT back up. He took a few days and discussed the storage  set up with his wife per Mr. *********. Per Mr. ********* he and his wide agreed to setting up the solar battery for storage NOT back up. The battery was commissioned for storage per our agreement.  A some point me and Mr ********* and I spoke and he stated he was happy with the performance of the solar system and battery storage. Then shortly after, I received a phone call about his power going off and not  backing up the house. He stated he spoke with other solar companies which told Mr ********* to set the battery up with storage and back up. I explained to him the advantages  and disadvantages of doing that way. He took a few days to think about it, then requested the battery to be recommissioned. At that point, I told him for us to come back out, will need to cover our basic operating cost, it will be a additional $750.00. How Mr ********* quickly forgot , the 12K battery VES honored even though in writing it was to be provided by a 3rd party, which VES took a significant loss on his battery. In addition our workmanship warranty is for 1 year and no point would VES and Mr ********* have a 20 year relationship. The Manufacture warranty's go up to 25 years for the solar panels and micro invertors. The battery is a 10 year warranty.  There are many solar companies that can perform warranty work. VES has fulfilled the solar agreement and has went over and beyond to provide exceptional customer service and even honoring Tim Hudson and Voltage Energy  written promise, which under our agreement VES was not obligated to do.  

    Best Regards

     

    David B***

     

     

Viable Energy Solutions LLC is NOT a BBB Accredited Business.

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