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Business Profile

Tree Services

Mike's Tree Service and Stump Removal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 14, 2023, my Nieboers hired this company to cut down a huge tree in their backyard. My yard is completely fenced in and when I went to let my dogs out, I saw some employees cutting down some branches and one landed on my fence. Upon looking outside, I did see that they did break one of my panels and just put it back up. I was fine with that but once they left on the second day, they my completely broke the support at the bottom of the panel. Then whole side of panels on the side of the broken support was completely unnailed from the support beam. I did contact my Nieboers about this, and they said that they would contact the owner and get this resolved. After two weeks of waiting for my fence to get fixed the panel that was unnailed from the support beam completely has fallen halfway to the grown. I contacted the owner, and he was really rude and told me that the fence was rotten and that he would come out and just fix the support panel at the bottom of the fence and that the panel that is falling is not his fault. I tried to talk with him, but he was so rude and very adamant that it was not his fault he would not let me talk. His employees did cut the tree down improperly since I and my friend watched them just let the shaft of the tree fall to the ground and it shook my whole house. I would like to warn others that this business is very dangerous when operating and to watch out for their neighbors also. As of September 14, 2023, it will be 30 days since the business has damaged my property with no resolution.

Mike's Tree Service and Stump Removal, LLC is NOT a BBB Accredited Business.

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