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Business Profile

Water Purification Equipment

Blue Whale Water Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

This profile includes complaints for Blue Whale Water Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Whale Water Systems, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      System was contracted on 11/19/2021 for the amount of 8495.00. 1000.00 deposit made at time of signing.
      System is in need of servicing and there is no way to contact Blue Whale Water Systems of SC.
      Previous owner sold company and will not discuss business at all with you.
      *** **** ********** LLC of Raliegh NC is the contract and they cannot be contacted
      **** Finance was called and they gave me the above information of phone number and email to *** **** ********** and no resolution
      **** Finance said after investigating my claim they found no evidence to support me and considered the matter closed. My bank on the other hand found my claim supported and allowed stop payment to **** Finance company.
      My credit rating is down 100 points as of today due to non payment and I seek amends and correction to my credit ratings and possible refund and removal of this dead Whale water system.

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A sales rep came over to our house, everything seemed great however he gave us too much misinformation. For starters, he said that the installation and removal process was very simple and since they serve so many military customers they move and reinstall for free which was our main concern. He also stated that it was simple enough for anyone to do and way quick. We decided to pull the trigger but we were rushed and not informed until after signing that it was a revolving loan and there is no end date for the loan. Next, when they came to install they cut the wrong pipe and flooded my front yard for hours. The tech was outside for almost 4 hours installing. After that, there were several instances where the water would come out with a murky white color. Finally when it was time to move we called them to have the water system moved and they let me know they do not provide the service and the person who sold it to us no longer works there and was more than likely misinforming us. They told me it was easy enough to do and that I should do it myself. After the install I knew that wasn't true, I asked if they would send someone and they did. He had issues removing it and was at our home for 3 hours. When we arrived at our new home we were told that we could not hook it up here and it is not compatible. We were originally told by the salesman that it could be installed anywhere. Now we are making monthly payments on a unit that we can't even use. Do not purchase from them and just rent one out monthly for 20 instead of spending 200 for who knows how many years.

      Business Response

      Date: 10/06/2022

      Business Response /* (1000, 10, 2022/10/06) */
      I don't have a ***** ***** under my customer files I don't believe that she purchased the system from blue whale


      Consumer Response /* (3000, 12, 2022/10/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My husbands name is on file. ****** *********


      Business Response /* (4000, 14, 2022/10/11) */
      This unit has a lifetime warranty on the system if anything happens to it. This system it can hook up to any house or townhome. I don't know what their problem is?

      Business Response /* (4000, 23, 2022/10/20) */
      We still cannot find her in our system she still did not answer the phone I don't believe she is one of the blue whale customers

    Blue Whale Water Systems, LLC is NOT a BBB Accredited Business.

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