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Business Profile

Auto Auction

Dinkins Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this car on February 28th. Three days after buying the car I broke down on the side of the road at night with my children a hour away from home. Unfortunately that same night after finally getting the car cranked I hit a dog on the way home. The next day I informed the dealership of the issues that I had breaking down and I was blowed off and told that it was probably because I hit the dog! Since then I had to rent a car for 20 days which costed me $689 (picture of receipt included). While renting the car I put the new car in the shop due to it needed the catalytic converter fixed and the air conditioner line which costed me $430. After getting the car out of the shop it still wasn’t acting as it should so I had a mechanic put it on the computer and it came back with codes for the O2 sensor and master cylinder for the brakes which is gonna cost me a couple hundred more dollars. I am fed up with constantly putting money into this car and my complaints being ignored all while I’m still making my car payment weekly (screenshot included). I’m not asking for all the money I’ve given them I’m just simply asking for enough to help me fix the rest of what’s wrong with the car.

    Business Response

    Date: 04/08/2025

    Vehicle was sold AS-IS

    Customer Answer

    Date: 04/08/2025



    Complaint: ********



    I am rejecting this response because on several occasions there has been help offered to customers that also had issues with the vehicles sold at your business so what makes me different. Do I need to post a google review for everyone to read so receive the help I'm asking for so it makes ya'll look like the honest people ya'll claim to be?  When discussing the car the day it was bought I ask several times if the AC was the only thing wrong with the car and I was told yes when that was far from the truth! I'm not asking for alot! I'm just trying to get some sort of help because I have drained every dime I had saved trying to fix this car so its safe for me and my children!




    Sincerely,



    ***** ******

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on 11/24 and was told to pay the taxes but 12/24 . I did and they didn’t send dmv my tags so I couldn’t use the car . I reported them and now they trying to repo my car I made a pay on time and they put me on a list to be repo when i paid for my vehicle.they won’t show me a break down of the charges.

  • Initial Complaint

    Date:08/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won several items through one of their auctions. Took over a month to ship my items. I sent several emails and messages through the bidding site. No replies every time. Finally shipped my items. Four of the nine items won did not ship, ever. One of the items that shipped was poorly wrapped and pretty much shattered. I text them a message, with pictures, never got a reply. DO NOT bid on or use this company.

    Customer Answer

    Date: 08/28/2024

    I have not heard from them.   Sent emails and Text messages about my issues with them.  No replies.

    Regards, Bart 

Dinkins Auctions is NOT a BBB Accredited Business.

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