Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Slow drainage in my Kitchen sink. The choice home warranty send WJA to my house on 11/21/2022. Mr Lee came and dump half gallon chemical in left side of my sink. He did not let me explain the problem and did not do any diagnostic. My sink was functioning before he dump the chemical. After that everything back up. The chemicals damage my steal sink ( the color is dark now). He asked for plunge and I could not find mine. I asked him if he is going to use Snake. He told me no because he concern to break. He suggested hyderjetta and told me he is going to contact home warranty to taker of it. He left! After a couple hours i get a message from Home warranty that they do not cover my stoppage because the plumber use chemical and SNAKE ( Mr lee told them which was not true). I had to find another plumber to fix my problem because we need sink for thanksgiving holidays. I contacted Mr Bill the owner and told what happen. I asked him to contact home warranty and tell them what they did and also the damage . He asked me to send the picture and suggest to use bleach which I already done it and it did not work. I called them several times no response. He did not call home warranty either. I am so disappointed with this company which were not honest and left me during holidays, They did not take responsibility for the action. I expect the owner call the home warranty and tell them what they have done (truly). I expect them to fix or reimburse for damage in the sink. Thank you.

  Business Response

  Date: 12/15/2022

  This was a stoppage claim it was denied coverage by warranty company because of Grease in lines. not normal wear  

  Business Response

  Date: 01/19/2023

  In an attempt the help with making our customers happy. We are willing to assist in the cost of the repair or replacement of the sink in question. you can send me a copy of the invoice and we will help with the cost of the repair. Send invoice to ***************@gmail.com.

   Thank you

  Bill

   

   

  Customer Answer

  Date: 01/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I would accept it as following:

  1. I get the quote and get pay before to  do  the repair or replace the sink.

  2.  I NEED A LETTER FROM COMPANY TO INDICATE WHAT THEY ACUALLY DID (USING ONLY CHEMICAL not using snake).
  
  
  
  Sincerely,
  
  
  
  ***** ********