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Business Profile

Transmission

Turner's Garage & Transmission

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Turner's Garage & Transmission's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024, my transmission started shifting roughly, sometimes not at all, and threw codes. I took it to Turners, who recommended a full replacement, stating it couldn't be rebuilt. I approved the $5,000 replacement, but when I asked to see the old transmission, they claimed they didn't inspect it. In August 2024, during a trip to Florida, my dad noticed the subframe bolts weren't tightened, causing a major safety concern. In March 2025, my transmission began whining and shifting roughly again. I took it back under warranty, and the shop informed me about additional issues, including a broken transmission bracket ($300) and a leaking rack and pinion ($1,100). These issues had not been present before I dropped it off. I approved the bracket repair but held off on the rack and pinion. On March 21st, the mechanic informed me the replacement transmission was faulty and offered either a long wait for a new one or a $2,000 rebuild. After some negotiation, they agreed to search for a replacement. On March 24th, I went to retrieve my receipts and discovered no rack and pinion leak, just grime buildup. I suspect the shop's failure to properly tighten the subframe bolts led to a fluid line leak, not the rack and pinion issue they claimed.

      Customer Answer

      Date: 03/31/2025

      My name is Joeseph ******, I have received my vehicle back, its still running a bit rough. They have informed me my new transmission will smooth itself out after I've put about 300 miles on it for my computer to learn its new pattern. I will keep you updated as things move forward.

    Turner's Garage & Transmission is NOT a BBB Accredited Business.

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