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Business Profile

Auto Parts

JC Customs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a tailgate assist kit for my truck. I was only shipped ( after a month) one single bracket . Supposed to be two brackets , piston , and hardware

    Business Response

    Date: 05/25/2024

    This is the first email I received regarding this, so I do not know why its saying this is my second notice. But, regarding the matter, I made a mistake on my end initially which caused a longer lead time than normal on my product. Customer placed order on April 25th. I do have a 7-10 business day lead-time for processing, listed on the description of the item. So technically we were still shipped within the listed time frame. However I always try to ship weekly. But in this case that did not happen, I slipped up and misplaced a couple of packages that were supposed to be dropped off at the post office. The customer reached out on May 7th about the issue. I had already realized it and taken care of the problem prior to their email. I let them know I made a mistake and that they should expect to see the part very soon. They proceeded to let me know each day the part did not arrive. I checked tracking that Saturday and the PO had sent it to PA for some reason which postponed the delivery date till Monday. Monday when he received the part he ordered he emailed me telling me the kit was garbage and I was doing bad business etc. He did not read the listing description when purchasing. It is very clear what is sold in the kit. The video he is referring to is a ******* ***** of someone installing all of the parts (part of which are to be sourced by the customer which is clearly stated in the listing.) I have attached as many pics as I could to back all of this up. Please if there are any questions call my cell at ************. Again, this was the first form of any contact I have gotten from the BBB. 

    Thanks. 

JC Customs is NOT a BBB Accredited Business.

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