Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jiffy Lube

  3590 Rutherford Rd Taylors, SC 29687-2142

  
• 

  Jiffy Lube

  1930 Poinsett Hwy Greenville, SC 29609-2851

  
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  Jiffy Lube

  1210 W Wade Hampton Blvd Greer, SC 29650

  
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  Jiffy Lube

  815 S Irby Street Florence, SC 29501

  
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  Jiffy Lube

  5950 Reidville Road Moore, SC 29369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/25 I got an oil change for $100. After taking a 850+ mile roadtrip to Rhode Island my car began making grinding sounds and the ac smelt like gasoline. After back and forth communication between 6/28/25 and 6/30/25 with Chris S**** the franchise representative for this particular location he offered to wipe the oil off and replace the oil along with one future oil change. I told him I want a compression test complete to ensure that there is no oil where it shouldn’t be and also to ensure the oil that circulated already is not damaging the engine. He refused and now I am stranded with no vehicle because I feel unsafe to put my family inside it. The fumes alone my family were subjected to made my wife puke, and I’m not a doctor but my baby was exposed to this as well and I can’t imagine that is good for a developing brain.

  

  Business Response

  Date: 07/03/2025

  First of all, we understand the customer's concerns and truly are apologetic to them for the poor execution at our Jiffy Lube service center. Our office has reached out a couple of times to get clarity as to what is being asked. In the original concern, *** ********** stated he had a compression test done. We were coordinating getting the car cleaned up and the oil re-changed and an initial inspection by a Jiffy Lube in the area. Based on the customer's own account, there was still oil on the dipstick albeit low so we were confident that it could be cleaned up, reserviced and most likely in good shape. However, this was the first step that needed to happen before talk of anything beyond that. Chris is the District Manager is more than happy to help find a solution or responding back out to ****************************** and we will get someone else to reach back out.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday, May 15, 2025, at 2 pm, I pulled into Jiffy Lube #4104 at 815 Saco Lowell Road Easley; for an oil, oil filter, and fuel filter change for my 2015 Ford F-350 SRW (6.7 liter power stroke engine) truck. i was verbally quoted $269.00.
  During the procedure, I could see diesel fuel leaking from the rail-mounted fuel filter. I know the system needs to be bled down to relieve pressure but the leak continued for 15 minutes. I then heard my truck crank for about 15-20 seconds, but it did not start. This exact procedure happened two more times, each about 15-20 seconds each time. Finally, the truck cranked and it was driven out of the bay. A Jiffy Lube employee came inside and told me the total would be $411.00! The employee left the office, spoke to the initial employee who verbally quoted me; then returned to the office and said, "I can get the bill down to $329.58."
  I drove the truck straight home, 14 MILES. As I pulled into my driveway, the "low fuel pressure" light came on; two-seconds later, the "reduced engine power" light came on.
  Immediately, I called Jiffy Lube. A tow truck had to take my truck back to Jiffy Lube. The next day, I received a phone call from a Jiffy Lube, who told me the truck "misfired," but was "good to go." As a precaution and because I know the seriousness of these two particular codes, I decided to have the truck towed to *** **** & Diesel Repair, to have the truck checked out. *** technicians removed the fuel filter and found brass shavings in the fuel system, which has rendered my truck UNDRIVABLE. *** told me this could only happen because Jiffy Lube failed to properly prime the diesel engine & without any lubrication in the fuel pump; therefore, it grinds itself and sends fragments of brass through the fuel system. Only a major fuel contamination kit can correct this issue, which must be done by a Ford dealership. I want Jiffy Lube to pay for this. I have video of the brass shavings.

  

  Business Response

  Date: 06/12/2025

  Mr. *******,

  We know that Jesse has been investigating your concerns with the help of Steve K**** who has 50 years in the industry.
  After our investigation, it was determined that our service at Jiffy Lube was exactly as it should have been. Servicing the Fuel Filters is a routine maintenance service that both David and Steve have done hundreds of times on diesels. As the technician at *** will confirm, there is no other special way in which to service other than the way in which we did. He stated as we already knew, that the pump like so many parts are 'wearable' parts and this wasn't outside the norm to have small shavings. The process to prime and then starting and allowing to run dispenses any 'air pockets' that are in the system and unfortunately there are times where there could be a small pocket causing it to cut off, albeit rare. This priming process process can also be affected by the function of the remaining of the vehicle's fuel system working perfectly. There was a stored Fuel related code stored in the history as well. I am not sure where the $411 came from, it shows that the total would have been $378 and they then gave you a $50 discount. Our pricing for this service is very good which is made more obvious by the cost to do the fuel filter again at ***. We have refunded the $329 as a good faith gesture, which you have already received, but are not responsible for anything beyond that. We take these concerns seriously and if we felt that we were responsible, we would certainly take care of. This is not the case here. I would be willing to send some certificates for a future service so we can demonstrate our quality.
  
  
  Professionally speaking,
  
  
  Jiffy Lube Customer Service

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Jiffy Lube improperly primed my vehicle's fuel system, sending brass chards through the fuel system, compromising the integrity of the engine. It is not a matter of "if" the engine will fail, but "when" the engine will fail. 
  To resolve this complaint, I expect Jiffy Lube to repay me for the tow bill to ***; the second fuel filter installed by ***; as well as, a tow to a Ford dealership, and the installation of the Major Fuel Contamination Kit; to restore my vehicle back to the way it was prior to my visit to Jiffy Lube. 
  
  
  
  
  Regards,
  
  
  
  **** *******

  

  Business Response

  Date: 06/17/2025

  We have investigated this thoroughly, spoken to the shop in question. We performed this service properly. This is a service performed thousands of times before. The Fuel pump is a wearable part. We refunded the service as a good faith gesture, we brought the vehicle back and tested and the vehicle was running well. We never want a customer to be unhappy with a service. In this case, Mr. ******* brought his vehicle in requesting this service and we performed it. The vehicle had an air pocket causing it to cut off, we had it towed back to inspect and the vehicle was running proper with no indications of any problems. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to them to get a oil change they never changed it but still charge me as if they change it then I went back to them to get my headlights clean the partially cleaned it then tore my from bumper off when they changed my LED Headlights on the right side to regular headlights when I asked them when I noticed why one of my lights are dimmer than the other side they goes to tell me they replaced my light with a regular headlight because they did not had the led headlights for my car in stock, and I told them had they told me that they would’ve never even change my headlights until they get a LED Headlight in stock for my car they just did what they want to do without my consent and I was very upset they sat there and said out their ow mouth that they was doing me a favor his name is David . They also did my mother vehicle wrong because she bought her own brand new tire, instead of them putting that on my mom car they replace her tire with a old tire they had already had and kept her new tire she bought with her own money

  

  Business Response

  Date: 05/26/2025

  Thank you for bringing this to my attention ********** We take customer service very seriously here at Jiffy Lube. After reviewing your complaint, I was unable to find where any of these services have been performed at our establishment since 12/19/2023. I also looked into the complaint on your mother's vehicle regarding installing a different tire than what she brought. After reviewing security camera footage it was determined that the tire she brought was in fact installed. I apologize for any issues that led to you feeling we installed a different tire and would be more than willing to discuss any concerns that you have personally. Please feel free to contact me at ************. Thank you for taking time to provide feedback and we hope to see you soon. 
  

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This location performed an oil change on my vehicle on 2/12/24 which resulted in an oil leak and a big mess on my garage floor.I returned to Jiffy Lube on 2/16/24 and informed them of the leak and the mess on my garage floor.They topped off the oil level, added a new gasket under the drain plug, pressure tested the engine, wiped down the crank case and declared all is well. They had me fill out a form concerning the garage floor and said someone would be in touch in the next day or so.I have not heard from this person yet.I noticed additional oil on the floor and returned to Jiffy Lube on 2/22/24 and informed the manager of the continued leak.He wiped down the undercarriage and declared all is well.They again topped off the crankcase with 1/2 quart of oil.he explained the oil was not a new leak but was from previous visit not wiping clean.I asked if not a leak why did it need additional oil. He could not answer this question.I asked about the person that was to call but had not. He explained that the individual was responsible for a number of locations and was busy. I asked for the mysterious persons phone number and was informed he could give it to me.I don't have a resolution to leak or my garage floor.

  

  Business Response

  Date: 03/09/2024

  Customers Driveway and Garage have been pressured washed by us.  Customer was satisfied with the job.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our Ford Truck to get an oil change. Pulled out of the Jiffy Lube and the truck starts smoking, rattling, and shaking and catches FIRE!!! One of the technician's admitted to pouring cold water into the engine and it melted the computer into the coil packs, which caused the fire. We towed it back to Jiffy Lube and and its been there for a week. The shaking and rattling of the engine broke off 2 pieces of the timing chain that keep it in place. We have on 3 cylinders on the truck now. They will not fix our truck, furthermore its been a week, we haven't been able to do any of our side business' work due to us not being able to pull a trailer. I am very disappointed that all of this has happened for a simple oil change.

  

  Business Response

  Date: 06/08/2023

  June 2nd, Mr. **** brought his vehicle in for a routine oil change as stated. Prior to entering the shop it was heavily documented that the vehicle ran very poorly and made unusual noises. App. 2 hours later he returned stating the vehicle had caught fire. An internal investigation was performed and found that a coil on cylinder 5 had melted. The coil was dug out of the spark plug tube, and observations shown that the coil had melted internally. As Mr. **** stated, a minor amount of oil was spilt during the service near the filler, and a commonly used cleaner was used to clean the mess (not cold water). It was JiffyLube's conclusion that we had aggravated a preexisting condition (more detailed documentation in the report that was given to the customer). Due to the findings, JiffyLube replaced the melted ignition coil, a second coil that was not damaged but tested out of specifications, and the valve cover gasket. During the repairs it was documented that Mr. ****** 240k engine had multiple preexisting diagnostic trouble codes (we are still in position of his old computer with the data present). Mr. **** was called and informed, and was offered free diagnostic to help determine ways JiffyLube could assist in repairing his vehicle as he is affiliated with a local fleet we conduct business with. We had also noticed a floorboard full of parts and many parts installed on the engine indicating Mr. **** has been chasing the rough running condition. Mr. **** was very combative on the phone call he had with Regional Repair Manager, and the GM; but ultimately agreed to the free assistance. During this call Mr. **** made the shop well aware that he is a 17 year mechanic and consistently stated the vehicle ran perfect prior to service, while also stating it ran very rough prior to service. Diagnostics indicated that he had multiple turbo codes, timing, misfire codes (cyl 2 5 and 6), oxygen sensor codes, and a multitude of non engine related codes. We had found that cylinder 5 and 6 (the side with the inferno event) was not receiving a signal for the coils to provide spark, and determined the ECM had failed (long standing freeze frame data and a pin test concluded these results). The ECM ($350 installed and programmed, complete opposite side of the engine compartment) was replaced and those two cylinders were operational after the repair. Mr. **** was asked if he like to continue fixing preexisting concerns at his cost, as we had fixed anything remotely associated with oil spill (no matter how minor of a chance); to which he declined. He had asked JiffyLube to fix a profusely leaking valve cover gasket on the passenger bank, we had agreed to perform the repair at a later time. He picked the vehicle up and called a hour later stating preexisting concerns that were offered to be repaired at his expense, requesting JiffyLube fixes it for free. He returned the vehicle, and returned to stating the vehicle ran as brand new; and commented his "four Ford friends" stated there was a timing concern (they have not inspected the vehicle and Mr. **** has not released any information regarding their diagnostics). When Mr. **** was informed the timing concern (he is speaking of the phasers that control timing) is a very known issue with these vehicle, has multiple technical service bulletins, and was preexisting; he became very upset. This conversation is mostly documented as it was not recorded until he became very obviously distressed. He stated he was not moving his vehicle until it was fixed for free back to factory new, and made the statement "if it disappears over night you are going to jail", a clear threat he would have his own vehicle moved and attempt to press charges. Mr. **** refused to take his keys or vehicle. He will be receiving a phone call today (8th of June) and a written notice to remove his vehicle as his threats of self imposed threat and further legal action threaten company liability. 

  Attached is the written conclusion of JiffyLubes inital findings. The version given to Mr. **** did include a letter head.

  Attached is the photographs taken Mr. ***** vehicle indicating there was no fire. JiffyLube is not contesting the coil had melted, however Mr. ****** statements of his engine catching fire and creating the concerns recorded to be preexisting by his ECM are visibly false. 

  Upon request the audio recording of Mr. **** acknowledging the vehicles poor running condition prior to the oil change can be uploaded. In the audio file we can clearly hear Mr. **** stating the vehicle was perfect while simultaneously stating it had many issues. This audio file also records his threat of "sending you to jail", leading to a stoppage in any potential assistance to Mr. ****. 

  Please feel free to contact us for any clarification or assistance

  Tyler B******

  Regional Manager

  ****** **** ***

  ************

  Customer Answer

  Date: 06/14/2023

  The photos we took are attached. The video is Cory (new manager at store)saying that they were instructed to shred our statement they REQUESTED when the MANAGER brought Kevin back to his place of work after the truck caught fire. When I called the District Manager, Justin he said that he had never seen the document or didn't know what we were talking about. But Cory the new manager is saying that Upper Management told him NOT TO SEND THE STATEMENT TO ME!

  
  

  Thank you for re-opening the case. We are trying to get our Insurance (********) involved as well.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday 02/22/23, on my way home from work, my car tried to shut off, so I pulled over, cut it off, waited, then cranked it and drove home; approximately 10 miles. On 02/23/23, I called Jiffy Lube on 1930 Poinsett Highway, to ask if they could change my serpentine belt, how long it would take to fix it. He said about an hour, and yes, they did have the part. This repair should have been 1 hour and roughly 40.00. 6 and a half hours, and 1,038.00 later, I was finally able to leave with my car. I contacted the corporate office, and they referred me to the group of JiffyLube stores that this falls under. I explained the situation, and that I did not approve all of the services that they billed me for. After several traded emails, they offered to take off the alignment that they charged me for, and offered me a free diagnostic. When I asked what information they used in deciding that I was liable for all of the charges, they quickly sidestepped the question, and in spite of additional emails from me, I have not heard back from them. I am not asking for a complete refund. I ok'd some of the services, others, I did not. My original request was to have the serpentine belt replaced; only. I called ahead, and specifically asked. I would also like for them to return the lug nut that they took off my left front tire. I am uploading a copy of the invoice for your review. I have highlighted the services that I did not request, but were performed, and I was charged for. My easiest means of communication is through email at [email protected].
  Thank you,
  ******* ** *******

  

  Business Response

  Date: 03/31/2023

  Mrs. ******* arrived the shop and filled out a diagnostic sheet (on file) describing her vehicle had stalling and running rough concerns. She told us she suspected her serpentine belt and is a mechanic, however she did not know for sure what wrong. A scan tool was placed on her vehicle and led to a charging system test ($35) to which she agreed to. The test results showed she had a faulty alternator, and once quoted; she had informed us she did not have the funds to cover the repair. She was informed that we use a financing company to assist our clients that cannot afford to cover their needed repairs, and she applied. Once approved Mrs. ******* asked the store manager to instruct the technician to do a full vehicle inspect and inform her of other needs beyond the initial concern. She was given quotes for many needed repairs as the vehicle was in an unsafe condition. She approved quite a few of the repairs, and denied quite a few others. Mrs. ******* was told that once she used the credit line, she could not use it again until the full purchase amount was paid off.  She was informed that her vehicle would require multiple hours to service and was offered transportation home. She was also informed that her vehicle repair time extended beyond store operation hours, but the technician was willing to stay late to finish her services. Shortly after closing she arrived back to the facility, which is was explained to her that her alignment could not be completed due to substantial rust. She was informed a penetrating oil was applied to the rear of the vehicle to assist in making the alignment adjustments, and was scheduled for a return visit to finish the alignment on Saturday. While she signed her financing paperwork, she had inquired about additional services, and planned to have her brakes serviced on Saturday as well. Mrs. ******* was very kind and had asked multiple employees to sign her paperwork as she "could not see". All employees declined and she has signed it on her on accord, contrary to her previous statements. Days later Mrs. ******* filled a corporate complain insisting fraudulent work was performed on her vehicle and the facility did not have authorization. She also stated that nobody had contacted her, although this was the first time she made any reference to being dissatisfied. Multiple phone calls were made to Mrs. ******* between both Regional Managers, which she did not answer. On the third day of calls, she had answered a text stating she has poor cell phone signal and to respond only be email. Mrs. **** was informed the shop had properly documented her diagnostic forms, she signed all of her own paperwork, and that the quotes with times she was given was electronically documented as well. She was also informed that the facility has clear video of the service and interactions with the staff. Mrs. ******* ended all communication with the service facility and filed a complaint with the BBB. Prior to her ending communication, she was offered reimbursement on her alignment as the technician could only perform half of the service due to the condition of the vehicle, and she had failed to appear for her scheduled service. Throughout the conversations Mrs. ******* had never mentioned any concern with the drivability of her vehicle, and was not offered a free diagnostic; as her initial concern was properly diagnosed and repaired at her approval. 

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  The information in the response is not accurate.  Some of it is, but most of it is not. I see that the matter of changing my oil didn't come up, or where the missing lug nut

  is from my car.

  No one told me that the technician would be on camera. 

  I did not have anyone to pick me up, so I didn't have a choice about waiting for my car to be finished.  I walked to the strip mall below the store, and was back before 5pm.

  They close at 6, I left there after 7.  In fact, at 6:15, they sent a young man out (not the technician working on my car) to tell me it was going to be another 30 minutes before my car would be ready.  It wasn't 30.  It was 6:55 on my invoice, and an additional 15 minutes for 3 of them to figure out the cash register. 

  I didn't ask anyone to sign my paperwork for me.  I asked them to navigate my phone to the **** loan website, because they couldn't charge me until I signed the application. They would not release my vehicle until I signed. I didn't have my glasses on, so I asked them to navigate to the page on my phone.   I was supposed to pay 39.00 down, that day, and 74.00 monthly for 6 months. They couldn't accept more of a payment than 39.00 because they are obviously governed by the amount that **** would accept, which I find suspicious and concerning. 

  I did not ask them to check my alternator, valve cover gasket, change my spark plugs, or oil, or replace the oil plug.  As I said before, doing all of that did not fix my vehicle.

  It is still performing the same.  I didn't go back for "the rest of the alignment" because I felt that 6 and a half hours was plenty of time to have done so.  Also, I wouldn't want to risk additional charges.  Penetrating oil is what I spray on my push mower when the blade is stuck. 

  I asked how much they charge to do a brake job because I have a lifetime warranty on brakes from a parts store, and I have and can do them myself, for free. The person that responded to my complaint was not on site.  A manager came in at the end of the day, and the technician gave him the rundown on my bill.

  Saying that I was kind, meant that they felt that they had permission to have a free for all on upselling services for my vehicle that I didn't need.

  Lastly, if you look up their ****** reviews, there are countless stories of consumers giving the same feedback that I gave.  They consistently upsell, upsell, upsell for unnecessary services.  Even though they provide a form where you can self assess your vehicle problem, they do not listen to customers when they are given the specific information.  

  Regards,

  
  ******* *******