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Business Profile

Estate Auctions

Carolina Estate Sales & Auction Services, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Auctions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company does on-line auctions of thing that are returned by buyers. I have purchased a number of items from them successfully. On Nov. 24, 2024, I bid $220 on a recliner that was advertised as: Modern Recliner Chair Black, Manual, Value $600. I picked up a sealed box box the next day and when I opened it, there was only the chair back and seat. No base, no mechanism, no arms and no foot rest. I called the seller and asked if they missed a 2nd box. They said no and that if it wasn't complete, it was my fault for not previewing it. After requesting my money back and being denied, I made a multitude of calls trying to complete the chair. How can they show a picture and say the value is $600? I found an ad on ****** for the same chair ($599) and called to see if I could purchase the missing parts and was told no. They were also unable to give me a customer service number for the maker which was probably in ******  I was unable to find anything about the maker via google. I learned it was impossible and finally, after weeks of trying to find parts, I trashed it.

    Business Response

    Date: 01/06/2025

    Please refer to the terms and conditions of the auction that you agreed to. We offer a preview for all our auctions for this purpose. All items are sold as is where as. As a one time courtesy, you may bring the item back and we will refund you 1/2 of the hammer Price in the amount of $110.00. Please email the office and to arrange drop off of the lot back to us. We must receive a email from you to: ****************************** within 10 days starting 1/6/25. Once we receive the item, we will process and refund the credit on file with ******** you used to purchase the item. If we do not hear from you by Jan 15, 2025 5pm Eastern Time - this offer will be terminated and no refund.

    We appreciate your business. We look forward to hearing from you.

Carolina Estate Sales & Auction Services, LLC. is NOT a BBB Accredited Business.

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