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Business Profile

Jewelry Designers

Maritime Supply Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/12/2022, I bought a necklace and custom stamped charm(s) from Maritime Supply Co. The photos on the website are great. The quality of what you receive -vs- the pictures on the website are the issue.
    The metal on the pendant is so thin, the stamping on the front shows through the back of the pendant. (photo attached)
    This is not the quality anyone would expect from an American business. I could have ordered at a larger jewelry retailer but chose to purchase from a USA based small business jewelry manufacturer instead.

    Maritime Supply Co. clearly states "custom orders are not returnable/refundable", as I mentioned their quality is substandard. This is where the fraud occurs.

    I added a 1 star review to the Maritime Supply Co website, (picture included) and my review was promptly removed. As a matter of fact, there are no bad reviews on any items on their website. It appears this company removes anything negative to protect themselves from criticism.
    Regards,
    RSS

Maritime Supply Co is NOT a BBB Accredited Business.

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