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Business Profile

Urgent Care Clinic

Low Country Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw numerous advertisements for this company's Camden location for sports, work, and DOT physicals. The advertised price was noticeably lower than the ******** **** that I typically go to for my summer camp with Boy Scouts. I went to the Camden branch to complete the standard Boy Scout summer camp health form. Everything was fine for check-in, and the receptionist inspected my form to be completed before deciding how much to charge me and to ensure that they could complete it. Still everything was fine. Lowcountry Urgent Care charged me $30 for the physical, and the nurse began completing my paperwork. However, once the physician came in, she began by telling me that she could not complete the physical because she didn't know my medical history first-hand. She also told me that this Urgent Care was not the place to get physicals completed as they do not do that. She said that I would only be able to get my physical completed at a primary physician's office. I was handed my paperwork, and not so politely told to go to the receptionist to get my money back.
    The receptionist didn't know how to get my refund and had to talk to the billing department on the phone. After driving three cities/towns from there, I went back to the ******** **** and had my physical completed for $50. However, my wife informed me that my supposed refund from Lowcountry Urgent Care had not gone through like they told me that it had.
    I at least want my money from Lowcountry Urgent Care back, but I would also be appreciative if they would stop advertising something that they apparently are not offering the public, and possibly even something for having to waste hours of time and gas driving all over the place for no apparent reason.

    Customer Answer

    Date: 06/21/2023

    I do not know how to rescind a BBB complaint correctly. However, the company that I had complained about (Lowcountry Urgent Care), contacted me today and did everything that they could to fix the issue that I had with them. I am reasonably satisfied with their solution and remedies for my issues.

    I used the email address: ***************** for my complaint, and my name is ***** *********.

    I do not have a case number yet as I only filed my grievance last night. I honestly did not expect them to react either so positively or so quickly.

    Thank you,

    ***** *********

Low Country Urgent Care is NOT a BBB Accredited Business.

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