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Business Profile

Auto Repairs

Master Tech Transmissions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had my truck since the middle of July … they called me when they recorded motor to put in my truck and stated it would be ready by middle of next week.. that was 3 weeks ago I spoke with them yesterday. They was trying to tell me I will owe bogus prices for things I know was not broken.. such as water pump alternator thermostat and hoses I replaced thermostat 1-2 days prior to taking my vehicle to shop.. now every time I call there is supposedly someone working on my truck there can’t give me a completion date. Every time I ride past or even make an appearance no one is working on my truck…

    Business Response

    Date: 09/18/2024

    When Mr. ***** brought vehicle in with his aftermarket warranty, He was told that we were booked up and maybe he should take to somewhere else. He declined.  Vehicle was brought in with a blown head gasket due to OVER HEATING.  Warranty Companies take up to 48 hours to get back to shops PER OCCURANCE. Warranty Companies have processes. Shops are at the mercy of the Warranty Companies.  Our Shop is not going to stop working on other projects to constantly make a warranty company issue a priority.
    Mr. ***** was offered the opportunity to replace items with 120,000 miles on them that have been in an OVERHEATED CONDITION, and some of them contaminated, as well this is a standard operating procedure.  EXAMPLE: Spark plugs with 120,000 miles on them. Why would you want to but old parts on a new long block  - A long block includes the engine block, pistons, crank, cylinder head, valve train and camshaft.  BUT we did as Mr. ***** requested
    Mr. *****’s demeanor has been less than cordial. He has been found trespassing on premises after hours, rude and obnoxious. We have finished the job per Warranty and Customer Guidelines… NOT SHOP RECOMMENDATIONS and now we are currently at the payment status to conclude this transaction

Master Tech Transmissions is NOT a BBB Accredited Business.

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