We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

VoIP Phones

Palmetto Rural Telephone Cooperative

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in VoIP Phones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been with this company almost 2 years. Ever since I've been with them, I have to call whenever my service is disconnected after paying my bill in order to get it back on. This happens every time. Even times when my bill has been paid. They don't have a 24 hr customer service. The technical support couldn't tell me why it wasn't working. Imagine paying your bill and being told the service will automatically cut on and doesn't. I just paid 300 dollars for my bill to be on and it doesn't work. They could open a ticket but it won't be resolved until someone comes in the next day. It's a inconvenience. I work 8:00 to 6:30 I can't work with nobody because I won't be home. To say that this business is this big and they don't have the means to accommodate their customers speak volumes!!! On top of that I'm being charged twice for Giga Center, Internet Service Platinum, and Internet only service. Every 2-3 months.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/08/25) */
    Good Morning,

    PRTC's records show that this account was permanently disconnected on 8/22/2022. The last payment that PRTC received on this account before it was permanently disconnected was on 5/12/2022. The service has been on temporary disconnect for non-payment since 6/9/2022. The customer made a payment online on 8/24/2022 after the permanent disconnect.

    PRTC's policy is that once an account has been permanently disconnected, the customer has to contact customer service to get the service reinstalled. After being off for more than 60 days, we do not automatically reconnect an account as in some case the customer may have moved.

    To get this service reactivated, Ms. ****** will need to call XXX-XXX-XXXX or stop by our office located at 292 Robertson Boulevard, Walterboro, SC 29488.

Palmetto Rural Telephone Cooperative is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.