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Business Profile

Aquarium Dealers

Palmetto Reef

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aquarium Dealers.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Randall A

    Date: 11/05/2023

    Palmetto Reef has an excellent staffing and will help you every step of the way. They have some amazing corals at a great prices. They are a small family owned business that's open 7 days a week. I also like if they don't have what you're looking for They can get it for you!!! They have new and used equipment and also do installs and monthly service at a great price. Thank you Palmetto Reef for making this hobby enjoyable again!!

  • Erika S

    Date: 04/13/2023

    Erika S

    Date: 04/13/2023

    There are no prices on anything and they don’t give an itemized receipt!
    Because they are the only store for an hour in each direction they charge outrageous prices. I bought 6 crabs and 1 shrimp, in atlanta or online it would cost 40$ maximum. They charged me 85$. I think because I am a woman I was taken advantage of because they assumed I didn’t know what I was buying. I am opening a claim!

    Palmetto Reef

    Date: 04/14/2023

    We have a price list available and can dhow you upon request but they change weekly with shipping rates. Shrimp are 59.99 and the hermit crabs are 1.50 each and have all been so for awhile. There is another store 10 minutes away from us that have the same prices as this is our market I'm not sure why you would compare us to somewhere in Georgia. As for an itemized receipt our current machine isn't capable of that and has the credit card fees passed onto the customer. If you are more comfortable buying invertabrates online we encourage you to do so but we are a small business that values word of mouth advertising and strive for an honest and educational environment. If you were upset with the price we wish you would have voiced your concern as one of the owners is always in the store and would be happy to help or even show you our cost on animals before shipping. My name is Will Garnett and I am one of the owners and would be happy to answer any questions or concerns you have if you would like to call the store. I hope this resolves any concern you have of being taken advantage of because without our customers we wouldn't be able to stay in business. We are a small store but still have high overhead and we match market value and even offer discounts when available. In the future I hope we can try to meet your expectations but we can't do anything about matching certain online vendors that don't have the overhead of a brick and mortar store. Best of luck with your aquarium and if you have anything else we can help you with please just ask us and we are willing to help.

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