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Business Profile

Auto Maintenance

Mooneyhans Auto Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 21, 2022
    I took my car into Mooneyhan's Auto Service on Wednesday Oct 19 for an inspection.
    After the inspection I was told that my 2014 Ford Escape needed spark plugs-His actual words "Well, there is nothing wrong with your car except it needs spark plugs" I asked when he could do it. He said Friday. I made arrangements to drop my car off on Thursday night and waited all day on Friday to hear about when to pick up the car, I did not hear from them so about 4:20pm on Friday the Oct. 21st I called to find out about the time to pick up my car as I know they close about 5:00. He told me "I was just about to call you. We have a problem. My mechanic broke a spark plug off in your engine. The car will not be ready by 5:00 today". I waited on Monday and Tuesday to hear from them. I was told the car was not running smoothly. It idles roughly. It needs to be traded in. I had my brother call them. They informed him it was a piece of trash and it needed to be traded in. My car ran smoothly when I took it in to him. There was nothing wrong with the car. I only took it to him because I received a maintenance card in the mail. I wish now I had never taken it to Mooneyhan's. They ruined my car and they want to pay for them ruining it.

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