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Business Profile

Auto Repairs

Correct Alignment & Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Correct Alignment & Auto Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Correct Alignment & Auto Repair has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anderson is the owner of Correct Alignment. He lied to me on multiple occasions about repairs & refuses to give me any docs or proof that he purchased the engine discussed, & may be using a nonprofit organization to evade taxes on the work he charged me for. Details of interaction:
      - Lied about car repairs to my car
      - Refused to provide a receipt for the engine or the warranty
      - Refused to return vehicle simply bc I demand proof that he purchased the engine and warranty we agreed on?
      o He has told me that he does not have to provide me that information and that I should bring the car back to him if there are any issues
      - Lied LKQ wouldn’t sell directly to me
      - Had me Cashapp engine/towing fees ($2600) to Christ Fellowship International ($cfiministry1)
      - car repair would take a week- it was a month +
      - 8.19.23 car was ready when it was not (drove 186 mi roundtrip)
      - Sent me to multiple locations to pick up car, but was told it was not at either location (wasted entire day- car wasn’t ready
      - Told car needed a battery; lied & forced to buy at their inflated cost by saying battery I bought would void the engine wty
      o LKQ agent and website confirmed not true
      o Autozone manager (Tracy) said Anderson called to get exact same battery I returned
      - Promised delivery to Lake City the following day
      - Delivered car without engine purchase receipt or warranty
      requested @ 10:41PM
      - Refused to give documents and wouldn’t leave car
      - Said he would email it next day but did not
      - Had no further contact with me until I was able to get a ride back to shop 9 days later
      - Still would not provide the info or release car & now charging I owe $45 daily storage fee - despite the refusal to provide legally required docs
      - higher repair estimates than agreed (turbo engine -not discussed)
      - Charged $200 for towing to Lake City -did not tow
      - His business partner blamed me for trusting what Anderson told me and accused me of not doing my due diligence (recording available)

    Correct Alignment & Auto Repair is NOT a BBB Accredited Business.

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