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Business Profile

Drug Addiction Treatment

Lexington Treatment Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me they needed the cash payments from me because of my insurance company. Which is unfounded because it was supposed to be free.after rendering 700$ in small amounts I eventually quit going there.what a scam and way to rip people off in there desperate time of need.

    Business Response

    Date: 09/12/2024

    Sheldon W****
    Regional Director
    Lexington Treatment Specialists
    185 Lott Court W.
    Columbia, SC 29169
    *************@treatment-specialists.com
    803-719-4050
    September 12, 2024
    Subject: Addressing
    patient’s grievance
    To Whom it may concern,

    I hope this letter finds you well. I am writing
    to address the recent grievance regarding the patient’s insurance coverage on
    her visits to our clinic from May 28, 2024, through May 30, 2024.

    After reviewing your records, it appears that
    the patient was were classified as a “guest doser” during your time with us,
    which means that she was not a registered patient of our clinic. As a result,
    we are unable to accept her insurance for the services provided during her
    visits. Our policy requires that guests pay for their services on a cash basis.

    She was initially charged $36, which included
    the intake fee and the medication fee. For her stay, our daily rate is $16. I
    understand that there may have been some confusion regarding the total charges,
    and I apologize for any misunderstanding this may have caused.

    If you would like, we can provide you with
    written documentation detailing your visits and the associated charges. This
    documentation will include your name and other identifying information, but it
    will clearly outline that you were classified as a guest during your time in
    our clinic.

    Please know that we strive to provide clear
    communication regarding billing and insurance policies, and I regret any
    inconvenience this situation may have caused her. If you have further questions
    or need additional assistance, please do not hesitate to reach out.

    Thank you for your understanding and patience in
    this matter. We appreciate your time and hope to resolve this issue promptly.



    Sincerely,
    Sheldon
    W****
    Regional Director

Lexington Treatment Specialists is NOT a BBB Accredited Business.

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