Complaints

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• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triple AAA Heating and Air in South Carolina did not properly install my Heating and Air unit Right from the start. I paid $9,780.00 in total at the finance company and they told us to report them on their sloppy job and that they have not come out to fix the problem.(installed Feb. 22, 2022)They were told they were doing it wrong from the start, we have a acquaintance that owns Maximum Airflow in Columbia, SC even they said that is was a bad job and needs to be fixed. The pad is not sitting level, the attachment is sloppy, the used caulking around the tin, used cheap tin and bent it from the original air vent (that Maximum Airflow put in) that is not put together correctly they used duck tape. The pipe is bent the wrong way, and there for is causing leaking and huge puddles around the unit. They came out one time and he stood there squinting at it and was going to trying to left it up not doing it the right way. He was asked to stop and send someone else in his place to fix the sloppy work they did. They never came back. They keep saying because this is a mobile home ( like it was trash and there for does not have to do it the right way)

  

  Business Response

  Date: 11/29/2022

  This unit was installed and inspected. We do not request payment until the customer is satisfied. We have no correspondence from the customer about the above issues. This is a surprise to us. All of our installed systems come with a 15 year parts and labor warranty. This warranty was included with the original paperwork packet provided to the customer. We stongly advise the customer to read this warranty, as allowing another compnay to perform services on the unit will void the warranty. As far as the complaint, we would be happy to address any issues of unit operation. This customer simply needs to call in and schedule a warranty appointment. 

  We have tried to reach this customer numerous times requarding their free maintenance, provided by us for the first year. This customer does not answer the phone or respond to email. We feel that this sould not be a complaint handled through the BBB, due to the fact that we have not been contacted directly by the customer and given an oppurtunity to resolve any issues. It is my understanding that the BBB helps customer that have seeked a resolution to an issue and could not get it resolved. How can we resolve an issue that we have never heard about.