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Business Profile

Lawn Care

H2Os' Lawncare and Landscapes LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/30/24 I reached out to H2o landscaping to have a quote done. On 02/03/24 I received my first quote of 6,755$ for fixing drainage issues in my back yard; installing a French drain, hard piping gutters into it. To agree to the contract I had to pay a deposit of 3377.50$ which I did on 02/03/24. Initially the work was scheduled to be started on the following Monday, but after checking the forecast, they noted it was raining so it would likely be the next day or so. He also said that he wanted to come out on Monday to see how the rain flowed in the yard to make sure everything that was planned would work. He did so and immediately said he thought we would need more French drain and gave us a quote of 13,800. I told him no, we cannot do that and would like to back out, at that point he said we could, but would not get our deposit back so we proceeded with the original quote.
    In the process of working he said we should add drainage along the concrete as well, and said it would only cost 600 or so. Which he added to the quote, and then proceeded to add other items bringing the total to 7,945 by the end of it. By this point I was happy once he had finished thinking our water issue had been resolved; however in reality it had been made much worse, and also destroyed our back yard and damaged our sprinkler system. Now my house and sunroom are always a worry when it rains, as I fear the water damage that could be happening.

    I reached out to another company Terratec inc, and had them check the work done, and they have said it's installed improperly, and we did not get what we paid for, they are in the process of giving us a proposal to fix our yard, and have it done correctly.

H2Os' Lawncare and Landscapes LLC is NOT a BBB Accredited Business.

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