Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an oil change from the Take 5 on Augusta Rd on 12/19/2024. On 12/20/2024 my truck broke down and the engine light came on stating low oil pressure. I called Take 5 to inform them of the issue. The “attempted” to assist me in getting my truck back to their shop to complete an Analysis. They put oil in it where it broke down and it was temporarily drivable until it broke down again. It then had to be towed to their shop. They kept it overnight to complete an assessment the next morning. They left it unlocked in the parking lot and several items were stolen out of it. This all occurred the evening of 12/20/2024 thru mid afternoon 12/21/2024. They said they drove the truck and everything was good to go and they would check their cameras to see who broke into my truck. On the way home on 12/21/2024 the truck broke down again. This time I decided to have it towed to Ford and have them assess the issue. Ford informed me the engine is ruined and will need to be replaced due to the lack of oil.

  Business Response

  Date: 01/08/2025

  This customer did contact us directly after the first break down, but unfortunately when we pulled up the customer was filling his vehicle with 0w20 oil when it takes a 5w30. He continued to drive around with this oil until we were able to get him to my shop where we promptly flushed it out and refilled the vehicle with a 5w30 as it requires. After we resolved the issue, and test drove the vehicle for about 5 miles, I informed the customer that they did have a knocking that was coming from their flex plate in the transmission. Customer also has a strong leak coming from the transmission, which we did take pictures of. To be nice and helpful, we did refill the transmission, just to prevent more damages. However, as the issue with the truck was not a problem with our service and we had ample proof, I informed the customer that the vehicle was beyond our warranty. They picked up the truck and it reportedly broke down on them after and it is currently at a dealership. This vehicle does have work that needs to be done; however, it is not from the negligence of Take 5. 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change on 10-30-2023 at this location. They changed my oil filter, air filter and gave me a full fill of synthetic oil. The technician that changed the oil filter failed to secure the rubber ring on top causing it to slip off the edge and cover the middle. This led to the oil draining and causing damages to the engine so severe I have to get a new motor to use the car. I called today, and visiting the location to let them scan copies of the bill they gave me for the oil change and the assessment from the mechanic I had inspect the car. I'd like to pursue reimbursement, as well as discussing getting a rental vehicle for the duration of repairs. This has caused me to lose my job, as transportation was reliant on the vehicle that Take 5 caused the damage to.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car got an Oil Change from the Take 5 location in West Columbia. A month later my engine locked up. Had the car looked at and was informed there was zero oil in it. You can imagine the confusion because just a month ago I got an oil change. Contacted Take 5 they sent someone out who verified there were no leaks and the cap was tight how they put it on. Next step the said they were going to have it towed free of charge and needed a diagnostic from a mechanic. This still has not happened and I’m still without a vehicle.

  Business Response

  Date: 06/23/2023

  Complaint ID: ********
  
  I am writing in response to
  the complaint filed by Ms. C****** regarding the service her vehicle received
  at our shop, Shop 1015. We take customer concerns seriously and appreciate the
  opportunity to address this matter.
  
  Ms. R******** visited our
  shop on March 20, 2023, for a service on the vehicle. However, on May 6, 2023,
  she reported a claim with shop 1015 stating that her car was experiencing
  issues with acceleration and staying running. We immediately initiated an investigation
  into her concerns.
  
  Upon reviewing the service
  records and conducting a thorough inspection of the vehicle, we found the
  following:
  
  1. Ms. R******** had driven
  1,811 miles in the span of two months, which exceeds normal driving habits.
  This high mileage may have contributed to some of the issues she encountered.
  
  2. During our inspection, we
  noted that the coolant and oil levels were low. However, we want to clarify
  that these fluid levels are checked and topped up during routine maintenance
  services. It is possible that the driving habits and the extended mileage
  caused the fluid levels to decrease.
  
  3. We ensured that the plug
  and filter were properly tightened, and no leaks were present. This indicates
  that the oil change was performed correctly and there were no immediate issues
  related to our service.
  
  4. In an effort to assist Ms.
  C****** further, we offered to have her vehicle towed to an unbiased repair
  facility for a more in-depth diagnosis. However,
  she declined our offer, expressed that she wanted the vehicle inspected by
  someone of her choice, and did not contact us despite multiple attempts on our
  part.
  
  We stand by the quality of
  our service and believe that the issues Ms. C****** experienced may be
  attributed to factors beyond our control, such as excessive mileage and fluid
  consumption.
  
  Thank you for your attention
  to this matter. We value the BBB's role in facilitating communication between
  businesses and customers and hope to bring this issue to a satisfactory
  conclusion.
  
  Sincerely,
  
  Natalie B********