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Business Profile

Moving and Storage Companies

The Moving Squad, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired The Moving Squad to move my belongings from Atlanta, GA to Bluffton, SC the weekend of July 29-31. Among other grievances - which are not part of this complaint - they misplaced and never delivered a large floor mirror. It was NOT one of the many items left behind that they were unable to fit on the truck - all of which I wound up having to give away. So at some point the mirror was on the truck yet was not delivered. I need to replace it and want to be reimbursed for the loss. I explained all this over the phone to my point of contact and to the owners. They said they would get back to me with a resolution, but they never have and have been unresponsive to further attempts at communication from me.

  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The moving squad moved our furniture from ** ******* **** Saint Matthews April 2021. They stored it for one year. Upon delivery, a year later, a leather recliner and side table were missing. However, they had the cushion to the chair. They promised to look for the items. They were not to be found and said insurance would cover $1500. This is not acceptable. We sent pictures of similar items with prices, with no results. The value of the furniture or comparable furniture to what they misplaced is well over $5000.

    Business Response

    Date: 11/23/2022

    We are very saddened with Mr ******’s experience. Insurance covers 0.60cents per pound.  We added additional monies and that was rejected.  

The Moving Squad, LLC is NOT a BBB Accredited Business.

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