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Business Profile

Water Main Contractors

Ansco & Assoc Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Main Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are criminals. They will come on your property and destroy your yard and have no regard for the home owners that have to pay the price for their bad mistake. It has been 3 weeks since they destroyed my yard trying to install AT&T fiber and ended up cutting a water line that's still leaking as we speak. Mind you, this is a new construction home that I just bought not even 3 months ago so the fact that they showed no care for my yard is beyond disgusting and shameful. I've since then filed a claim but no one has came out to try to fix the problem THEY MADE. The Columbia office NEVER answers the phone and the customer service line keeps giving me the run around saying that they will escalate my situation but that's a total lie --THEY WILL LEAVE YOU ON SILENT FOR WEEKS. If they do not come to my property and fix the problem THEY MADE, I will be taking them to small claims court. I'm sick of dealing with something that isn't my fault and should not have to.

    Business Response

    Date: 05/29/2024

    We have crews on sight taking care of the situation with the HO. 

    Customer Answer

    Date: 05/29/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,
    Gloria M*********

  • Initial Complaint

    Date:05/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between May and June of 2022 **** contractors installed Fiber cable in my yard. The grass in my yard was dug up a minimum of 3 times to install and/or repair the fiber cable. As a result of this my home phone which was through **** stopped working. I switched providers because of this. I called **** multiple times to report the yard damage and was given several complaint numbers, and told to call Sedgwick. Sedgwick wrote me a letter dated September 26. 2022 informing me that they do not handle lawn restoration. Finally, I was given a number to call 877-245-6660. I was given yet another complaint number #*****.

    I am requesting that my lawn be restored.

    Business Response

    Date: 05/15/2023

    Good afternoon, 

    Our field crews have reported the restoration is complete. We apologize for the inconvenience.

     

    Sincerely, 
    ANSCO

     

     

    Customer Answer

    Date: 05/16/2023



    Complaint: ********



    I am rejecting this response because: I spoke with Mr. Vince late yesterday afternoon. I informed him that the sod placed in my yard, didn't cover all of the yard that was damaged. I met with him a few minutes ago and shared photos with him.  He agreed to come out and place additional sod based on the evidence that I provided to him.

    I truly thank you for your assistance in this matter.



    Sincerely,



    **** *******

    Business Response

    Date: 05/17/2023

    Good afternoon, 

    I have received the updated information for this location. That is correct there is a scheduled landscaping restoration for Friday 5/19 or before to address the issues you have in the yard after it was worked prior. Vincent Alston with our team spoke with you yesterday. I apologize I didn't have the most current information when I responded to your note here on the BBB system. I have confirmed this today you have a resolution date set. Thank you for your patience. 

    Sincerely, 
    ANSCO 

Ansco & Assoc Inc is NOT a BBB Accredited Business.

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