Reviews

Review Details

• Review fromMorgan M

  Date: 11/21/2024

  1 star

  Morgan M

  Date: 11/21/2024

  Company installed my unit 2 years ago. Called them to come service my unit and they did so adding 2lbs of freon back to my system. The technician spoke with me saying he found the source that the shrader valve wasn't tight that it could be just wear and tear. Sounding fishy on a 2 year old unit I contact 3 other hvac companies, and was told a loose shrader valve was definitely do to install and I shouldn't be billed at all after receiving a $419 bill. I contact the company they dropped my bill by around $60 to $353. Talked to a manager he stated they would come back to see if it was the shrader valve that was the main cause, but I would have to pay for all the service calls even being the shrader valve to be the issue. That being said by the time I pay for all the service calls I've spent about $340, when if it had been installed correctly to begin with there would have been no need for the original service call. So I decided to stop fighting my bill with the company pay it and post my experience here. Do I recommend this company for HVAC work the answer is a strong no.

  Carolina HVAC LLC

  Date: 11/26/2024

  ******* * *** Ductless System with 3 Indoor units was installed and commissioned on 5/23/22. 2 options were quoted for this new construction house. We highly recommended not installing the ductless products requested by the customer for multiple reasons (they lack dehumidification needed for his fully encapsulated house, and they are not as reliable as a conventional system). The customer opted to go with the ductless products against our recommendation, as noted on the original job invoice. In the 2.5 years since installation, the customer has not had a HVAC professional perform recommended maintenance on the equipment installed. Customer called to schedule service due to system not operating properly. Service was performed on 10/21/24. Invoice states tech found the system 2 pounds low on refrigerant. No leaks were noted at the time of service, so dye was added to the system to help locate the leak and perform necessary repairs. Return trip was scheduled with the client for 11/8/24 to perform a leak check on 1 outdoor and 3 indoor units. Technician called client on the way to the job, client did not answer. Client was not at home for his scheduled appointment so technician was unable to leak search 3 indoor units. Technician noted that outdoor ******** core was leaking slightly, and made necessary repair. Return trip was rescheduled to finish the original leak search. The reason it is so important to finish the leak search is to fully identify what the problem and source of the leak is. The indoor evaporator coils are know to leak, which is usually the cause of loss of refrigerant in ductless units. After scheduling a 2nd return trip to finish our leak search diagnostic, multiple days later the customer called back to cancel the appointment and pay his invoice. With cancelling the 2nd leak search appointment and not showing to 1st leak search appointment, we were never able to resolve the refrigerant leak and the issue will continue to persist until leak is addressed properly. We explained this to the customer multiple times, and they chose to not let us resolve the issue.