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Business Profile

Auto Repairs

Outlaw Repair & Recovery, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Outlaw Repair & Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Outlaw Repair & Recovery, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10/22/24 we contacted ****** from outlaw recovery as he was recommended by the owner of the KOA campground in alexandria SD. we were traveling across country from oregon to iowa. we had broke down and were stuck there. ****** came with some portable diagnostic and looked at truck, said to come to his shop the next day and he would fix. he at first didn’t seem to know much, then advised he may have to “clean a sensor” also told me he would give me some $$ off the diagnostic charge . on 10/23/24 mt wife , ***** took truck to him. we have a 2019 toyota tundra v8 heavy duty truck with triton engine . he “cleaned” the O2 sensor , and replaced battery. we then got back to iowa and had to take truck to
      the dealer who then informed that O2 sensor was bad and should have been replaced. they did replace so after paying ****** $452.77 we had to then spend hundreds of dollars on it again. fast forward to 1/24:25 and truck wouldn’t start for 5 days, wife took to dealer once again and was told battery was NOT accurate size for a heavy duty truck! it was for a lightweight truck so that is why it wouldn’t start it In the cold winter weather. I contacted ****** and left a message very detailed, telling him he should have replaced sensor, and gave wrong battery and he didn’t take $ off the diagnostic as he claimed me would. no response so I called him the next day and told him same ring, he said naw it was right battery, I said no I have paperwork from the dealer proving it wasn’t c he denied so I advised I would be contacting BBB. I want a FULL refund.

    Outlaw Repair & Recovery, Inc. is NOT a BBB Accredited Business.

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