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Business Profile

Animal Trapping

Tru-Catch Traps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Trapping.

Complaints

This profile includes complaints for Tru-Catch Traps's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tru-Catch Traps has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an animal trap online for $***** from Tru Catch on 6/26/21, order #******. I am a trapper for a local cat rescue and we frequently use these traps. This specific one is defective and the trigger plate will not set, making it useless. It has not worked from day 1 of receiving it. Tru Catch has a 5 year workmanship guarantee warranty that I am trying to get them to honor. I have emailed Tru Catch numerous times over the past year, with no response. I also sent requests straight through their website, tried to call but I get disconnected, and I have submitted their online RMA form (return request), all with yet again no response. * **** **** ******** ******* **** ********* ****** *** **** ***** *** **** **** ***** *** ******* ** ******** ******** I would appreciate help in getting this company to honor their warranty, or at least contact me back so that we can resolve this.

      Business Response

      Date: 02/14/2023

      The trap likely needs an adjustment. It is two years old and sometimes slight adjustments are needed. I have emailed this customer directly with a pdf showing how to make this adjustment and also how to return it if the adjustment does not fix the problem. We will need to verify the problem before replacing the trap.
      *** **************** *******************

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