Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the ******** ******** Kit from Barton Publishing for $*****. When I looked at my bank account, I had been charged $******. This company is a ****. People with illnesses are looking for help, not scams.

  Business Response

  Date: 05/08/2023

  Thank you for bringing your concern to our attention.
  
  We apologize for any confusion regarding the purchase process on our website. We want to clarify that the initial purchase price of $***** was for our ******** ******** Kit. However, during the checkout process, you selected our upsell offer for three bottles of *********** and the option to add *********** with a bonus bottle.
  
  We understand that you may have missed this information, but the pricing for the additional supplements was clearly displayed on the page. We always strive to provide our customers with transparent and clear offers, and we are sorry if we fell short in this instance. The total amount charged to your card was the sum of the initial purchase price plus the cost of the additional products you selected.
  
  We also want to emphasize that we are here to help our customers in any way possible. If you had any questions or concerns about your purchase, you could have contacted our convenient customer service team, and they would have been happy to assist you. *************************************
  
  In response to your complaint, we have refunded your order in full. We hope that this resolution meets your satisfaction.
  
  We are committed to helping people manage ******** and improve their health, and we would never engage in any fraudulent or deceptive business practices. We appreciate your feedback and would be happy to address any additional concerns you may have.

• Initial Complaint

  Date:04/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered your blood sugar digital books on April 5, 2023 and have not received anything.I like a refund please.

  Business Response

  Date: 04/21/2023

  Thank you for reaching out to us so we can assist you. Customer service is also readily available to handle requests regarding an order placed:  *************************************
  
  Upon review, I found a notification that the receipt was not delivered to your email because the account was over the user quota. The receipt contained the download link for your order. But I can happily provide that for you now here:
  ****************************************************************************************************************************************************************************************************************************************************************************************************************

  If you are not getting further help from us via email, please check out our weekly webinar for expert advice on how to reduce blood sugar naturally from Dr. ********: *************************

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered there Book on diabetic information $***** ,some call for my credit card number ! Next there a charge oh over $*** on my card . lost $** in customs fees for returning the product . They charge it on my card with out my consent !!!Beware of giving your credit card # They sure like to charge your card

  Business Response

  Date: 04/21/2023

  Our Diabetes Solution Kit is a best seller for $*****! After purchase, a customer may receive a phone call from a health coach or specialist. However, nothing is charged to the customer’s credit card without approving an email or confirming the order verbally, two times, over the phone.  We NEVER charge a customer without their permission. I am unable to find the order with the information provided. Please contact customer service with the order number: *************************************. It is important to us that we work with customers towards a desirable outcome.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered, spent $**** to Barton publishing based on their videos of the possibility of lower my family history of High Cholesterol. The reps always stated you can get a full refund. No questions asked. They don't tell you that you have to save every bottle of the product that you used in order to receive a refund.
  
  I followed their protocol to the T and the results where nowhere. I even created a very specific baseline to tract my results. Their claims are completely false and have no basis being in business.
  
  I sent a package back of empty bottles and they never responded. This is a scam in my opinion, trying to pray on people that have certain health issues and profit from it. Im attaching my results from pre and post protocol, the high cholesterol did come down a little bit but nothing like they claim.

  Business Response

  Date: 02/14/2023

  We are sorry to hear our program did not produce the results Brian was expecting. We have a generous 365-day money back guarantee because we believe our products work and we have many testimonials to support that claim. Our refund policy states physical products must be returned for a refund. We DO NOT have a no questions asked policy because we prefer to ask customers what went wrong and seek to rectify any problem necessary. We logged Brian's returns in our system on February 8. It is less than 5 business later that we have issued a refund for the items returned: 5 ******* ***, 6 *********, 1 ***********, 3 ********** and 4 *************** sprays. Brian's purchase was in July 2022 and 6 months have passed with no communication about his progress. We have health coaches dedicated to customers to help them reach their health goals. An earlier call or email could have provided much needed assistance to impact better overall health.
  *** **************** ****** ********** ****** ******

  Customer Answer

  Date: 02/15/2023

  From: **** ***** 
  
  Sent: Wednesday, February 15, 2023 7:07 AM
  
  To: Better Business Bureau
  
  Subject: Re: BBB Complaint Case# ********* (Ref#*****************************)
  
  
  
  Completely unsatisfied
  
  
  
  Thanks,
  
  Brian* *** ***** ****
  
  *******************************************
  
  ************
  
  ****** ** **********************
  
  
  
  ******* ***** *** ******** ***** *****
  
  
  
  

  Business Response

  Date: 02/20/2023

  Our refund policy is available in multiple places on every sales page, included at the bottom of the receipt we emailed you immediately upon purchase and is readily available online. If you are not satisfied, then you can return the product for a refund. As with many other retailers, refunds are provided only when products are returned.

• Initial Complaint

  Date:09/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid out around $*** never got the product
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Customer Robert ***** ordered from Barton Publishing on April 22. His order shipped on April 24 and was delivered to the address he provided a time of ordering on April 28. ***** records delivery at 12:23 pm at the shipping address. On May 17, almost 4 weeks later, the customer emailed us to say he moved and did not get his order at the new address. We cannot change shipping address for a customer after the order has already shipped and been delivered. It took only 6 days from placing the order to be delivered to the shipping address provided. It is the customer's responsibility to obtain any delivered package from the address he provided as a shipping address. We cannot reship to a different address four weeks after the order was successfully delivered to the original shipping address. We followed the instructions provided by the customer to deliver the product purchased, as specified. If the customer moved within 6 days of placing the order, we could have contacted ***** to reroute the package, or have the parcel retrieved to be returned - and then reshipped to alternative address. We advised the customer to return to original shipping address and inquire about location of package to retrieve it.